Pooja Gupte

Overview

I am an Experienced Senior Trainer from the BPO background. I specialize in - Language, Communications, Soft Skills and Telephone Etiquette, Voice and Accent Training Including Accent Neutralization.

I have an overall experience of 24 years. I have spent over 17 years in the BPO Industry. Out of these almost 10 years have been spent in Coaching and Training individuals for various clients - UK, US and Australia.

During this tenure I have had the opportunity to coach individuals one on one, as well as in classroom.
I have designed and delivered Advanced Communications Workshops for Supervisors and Delivered them at various locations in the country and coached Quality Analysts in Coaching and Feedback Styles which was a part of Training the Trainer.

I have undertaken floor (120+ agents) interventions for various clients and have delivered a Customer Satisfaction Index raise of over 7%. These included voice, e mail as well as chat agents.

As a part of my personal growth, I have pursued and completed my Master in Philosophy in Advaita Vedanta. I have been studying Vedanta with Swami Brahmavidananda Sarawati - disciple of Swami Dayanand Saraswati for over 12 years now. As a result of which I am well acquainted with the Sanskrit Language and help interested students in reading the scriptures. I can teach Sanskrit to students as well.

I have realized that teaching is what I wish to do. And wish to offer my services now to select audience who need and value it.

Languages Spoken

Hindi

Marathi

English

Education

MSB 1989

10th marksheet

BTE 1997

Diploma In Architecture

Kulguru Kalidas University 2005

Master of Arts (M.A.)

Address

Manpada W Thane, Mumbai, India - 400607

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Teaches

Spoken English classes

7 reviews

3 Students

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Years of Experience in Spoken English classes

Teaching Experience in detail in Spoken English classes

am an Experienced Senior Trainer from the BPO background. I specialize in - Language, Communications, Soft Skills and Telephone Etiquette, Voice and Accent Training Including Accent Neutralization. I have an overall experience of 24 years. I have spent over 17 years in the BPO Industry. Out of these almost 10 years have been spent in Coaching and Training individuals for various clients - UK, US and Australia. During this tenure I have had the opportunity to coach individuals one on one, as well as in classroom. I have designed and delivered Advanced Communications Workshops for Supervisors and Delivered them at various locations in the country and coached Quality Analysts in Coaching and Feedback Styles which was a part of Training the Trainer. I have undertaken floor (120+ agents) interventions for various clients and have delivered a Customer Satisfaction Index raise of over 7%. These included voice, e mail as well as chat agents. I have realized that teaching is what I wish to do. And wish to offer my services now to select audience who need and value it.

Documents (1)

Certificate Of Excellence

Reviews (7)

5 out of 5 7 reviews

Pooja Gupte https://p.urbanpro.com/tv-prod/member/photo/2571699-small.jpg Manpada W Thane

5.0057

Pooja Gupte

M

Mugdha Shirsat

Reviewed on 31 Jul, 2020

Spoken English

"She is very passionate about teaching. She has lots and lots of patience to deal with young 5 year old kids and believe me my daughter sits still in front of her when she is teaching. She is very creative, enthusiastic,well spoken,organized and prepared for her lectures. My daughter eagerly awaits for her class.She has a very friendly cheerful attitude. Her slides are thoughtful. Overall 10/10. "

Pooja Gupte

P

Prashant Sinha

Reviewed on 28 Jul, 2020

Spoken English

"My two daughters were inrolled with her for spoken English and grammar classes and we had noticed remarkable development in them. Not only they became better orator but also they are on confidence. Her command over written and spoken English is remarkable and her teaching methodology is very good. "

Pooja Gupte

S

Sunitha Suresh

Reviewed on 23 Jul, 2020

Spoken English

"Devyani has a great command on the language. She is clear and patient with her students. She is fluent and takes the trouble to make sure that her students have understood her well. She is easy going and fun to learn from. "

Pooja Gupte

A

Anju Sinha

Reviewed on 22 Jul, 2020

Spoken English

"She pays personal attention to each student and adopt a teaching style according to the needs of the student. It improved my language and I feel confident after learning from her. The classes were was fun. Thanks, Poojaji. "

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FAQs

1. Which classes do you teach?

I teach Spoken English Class.

2. Do you provide a demo class?

Yes, I provide a free demo class.

3. How many years of experience do you have?

I have been teaching for 12 years.

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Language and Communications Trainer with over 15 years of experience!!!

Overview

Languages Spoken

Education

Address

Verified Info

Teaches

Documents (1)

Reviews (7)

FAQs

Lessons (6)

Answers by Pooja Gupte (7)

Teaches

Answers by Pooja Gupte (7)

Lessons (6)

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