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If you're looking for a replacement for Salesforce, here are some top alternatives to consider: - *Zendesk*: A popular choice for customer experience and support, offering AI-powered tools and automation ¹. - *Microsoft Dynamics 365*: A comprehensive CRM solution that integrates with other Microsoft tools, offering AI-driven insights and automation ¹. - *Zoho*: An affordable CRM solution with AI-powered sales analytics and marketing automation ¹. - *HubSpot*: A marketing-focused CRM solution with AI-powered chatbots and automation ¹. - *Pipedrive*: A CRM solution designed for sales teams, offering AI-powered sales forecasting and automation ¹. - *SugarCRM*: A comprehensive CRM solution with AI-powered marketing automation and customer service tools ¹. - *Insightly*: A CRM solution with project management and marketing automation tools, offering AI-powered insights ¹. - *Bitrix24*: A collaboration platform with CRM, project management, and marketing automation tools ¹. When choosing a replacement for Salesforce, consider factors such as your business needs, budget, and the level of customization required. read less

Salesforce is acquiring Tableau to combine the world's number one CRM with the number one analytics platform. This move will enable Salesforce to expand beyond its core CRM offering and deeper into the lucrative data visualization sphere ¹. By integrating Tableau's analytics capabilities with Salesforce's Customer 360, companies will be able to tap into data across their entire business and surface deeper insights to make smarter decisions ². This acquisition will also enhance Salesforce's Einstein AI platform, delivering the most intelligent and intuitive analytics and visualization platform for every department and every user at any company ². The acquisition is valued at $15.7 billion and is expected to be completed during Salesforce's fiscal third quarter ending October 31, 2019 ¹ ³. Tableau will continue to operate independently under its own brand, with Adam Selipsky, President and CEO of Tableau, leading the firm in Seattle, Washington ¹. read less

Salesforce Service Cloud is a customer service platform that helps businesses manage customer issues and inquiries:
Case management: Helps businesses track cases
Knowledge base: Helps businesses provide answers to common problems
Omni-channel support: Helps businesses provide support across multiple channels
Automation: Helps businesses automate tasks
Analytics: Helps businesses track performance and KPIs
Self-service: Helps customers find answers on their own
Field service: Helps businesses improve first-time fix rates
Social networking: Helps businesses use social networking for conversion and analytics

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