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Answered on 28/11/2024 Learn Salesforce Certification +1 Salesforce Developer

What is Salesforce Service Cloud?

Karthickeyan

Project Counsellor Ministry of labour and Employment Govt iof India

Salesforce Service Cloud is a customer service platform that helps businesses manage customer issues and inquiries: Case management: Helps businesses track cases Knowledge base: Helps businesses provide answers to common problems Omni-channel support: Helps businesses provide support across multiple... read more

Salesforce Service Cloud is a customer service platform that helps businesses manage customer issues and inquiries:
Case management: Helps businesses track cases
Knowledge base: Helps businesses provide answers to common problems
Omni-channel support: Helps businesses provide support across multiple channels
Automation: Helps businesses automate tasks
Analytics: Helps businesses track performance and KPIs
Self-service: Helps customers find answers on their own
Field service: Helps businesses improve first-time fix rates
Social networking: Helps businesses use social networking for conversion and analytics

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Asked on 28/11/2024 Learn Salesforce Certification +1 Salesforce Developer

What exactly does Salesforce do?

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What are benefits of using Salesforce?

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What is the salesforce CRM?

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Asked on 28/11/2024 Learn Salesforce Certification +1 Salesforce Developer

What is Salesforce?

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What does a Salesforce developer do?

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Which is better? Salesforce or SAP?

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Is the Salesforce training worth it?

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What is a role of Salesforce Developer?

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