IdentityWorked as an Interactive Social Media Advisor for 24/7 Customer Pvt. Ltd., IDA Uppal, Hyderabad for 5 years for the period from 01st July 2010 to 31st August 2012 and from 01st September 2012 till 09th September 2015.
Providing information to the customers on product and services related to the process and solving their queries through chat and creating an I-ticket, to resolve the pending issues and also providing a detail breakup of the bill.
Taking care of CSAT and maintaining reports on increasing the productivity on chat, resolving the first time issues of the customers, so that there is no need for them to come again on chat to fix their issues.
To work in an organization which gives an opportunity to make proper use of my knowledge and talent.
