Shane Jude Bastion

Reply by Shane Jude

Hi Hemant firstly apologies for the miscommunication. You and your friend wanted to have group classes and you were willing to pay on behalf of your friend. Unfortunately I had never taken any group classes in the past so I thought if the student only creates a login and registers with UrbanPro that would enroll both. I was not aware that individual payments have to be made by each respective student and the payment is not to be made for anyone else other than the actual student . I apologized to you and admitted for the miscommunication and gave you other options to see if I could give four free sessions which has a value of Rs 1000 in order to compensate this mishap. I also advised you on the phone that I am ready to give you and your friend enough value to develop your communication skills but you kept insisting for a refund. Kindly note that any Organization normally has a refund policy in place. Cancellation fees are applicable not only on this platform but most of the Businesses charge a cancellation fee. For instance if you cancel a Train ticket, Air Ticket or anything else there is a cancellation fee based on their refund policies. I tried my best to give you the best advise for your money not to be wasted and I was willing to go out of the way and lower my charges and that was in addition to the free sessions that I promised to give you however, you still insisted for a refund.

Reply by Shane Jude

Which demo class are you talking about Swaraj? I only had one demo session with you. I attended your demo session and after which you agreed to proceed with the online sessions. Unfortunately I had been following up with you and I have not been receiving a proper response from your end. I believe that students have to be responsible and take ownership in the process of learning. We as teachers have to follow up with students if they do not respond however, if we don't hear from students for a long time then it their problem. We try our best to connect with students not to miss a session but then the student also has as a role to play too, by being responsible. In addition to that, we as working professionals should certainly showcase better values.

Reply by Shane Jude

I believe your sadly mistaken. Before I proceed I would like to ask you a question? Why did you give me a five star review in the beginning if you were not happy with the classes? I get one star after a year? Don't you think there is a gap of integrity here. To make myself clear based on your review unfortunately classes can never be done without payment. It's a two way process. You pay for the value you receive through any kind of coaching. If your expectations are high without you coming forward to pay for the value you receive then I don't prefer to work with such students. Also I had to run behind you to pay the fees. In fact I even gave you a discount and still you wanted more services. Unfortunately you were not cooperative as well so we couldn't proceed with the classes. Also you never expressed your concerns to me that time. I'm grateful to all my other students who value my coaching and people have walked out with confidence and flying colors. I don't have to speak, the other reviews would speak volumes. One thing I believe we can never be liked by everybody definitely one in hundred would definitely have something to say. If it's constructive feedback I'm always open to my students because we learn from them too. Remember teachers or tutors work for their living as well. I have always been considerate to the financial needs of my students if they had a particular budget. I always maintain transparency and make sure that the fees is economical.