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Asked by Ethan Taylor Last Modified
Answer When a software glitch threatened a project's timeline, I quickly analyzed the issue, consulted with the development team, and implemented a temporary workaround to keep progress on track. Then, I led a collaborative effort to identify and address the root cause, ensuring a permanent solution and preventing similar issues in the future.
At Tata Consultancy Services, we faced a significant issue with a client's training program, causing delays and dissatisfaction. I led a team to identify the root causes, discovering that outdated materials and a rigid schedule were the main problems. We updated the training content and introduced a flexible, modular approach, allowing customization based on trainees' needs. Additionally, we implemented a feedback system for continuous improvement. The revamped program significantly improved trainee satisfaction and efficiency, resolving the issue and enhancing the client relationship. This experience highlighted the importance of adaptive problem-solving and proactive communication.
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Once I had a very fussy customer who didn't know the word negotiation and was accusing me that I did not do my job properly and taught incorrectly.I tried explaining but didn't work. I ended up explaining and showing the text book and online references to make her aware of the facts and she apologised to me
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