Learn Soft Skills Training from the Best Tutors
Affordable fees 1-1 or Group class Flexible Timings Verified Tutors Search in
Asked by Ethan Taylor Last Modified
Answer Once I had a very fussy customer who didn't know the word negotiation and was accusing me that I did not do my job properly and taught incorrectly.I tried explaining but didn't work. I ended up explaining and showing the text book and online references to make her aware of the facts and she apologised to me
read less
At Tata Consultancy Services, we faced a significant issue with a client's training program, causing delays and dissatisfaction. I led a team to identify the root causes, discovering that outdated materials and a rigid schedule were the main problems. We updated the training content and introduced a flexible, modular approach, allowing customization based on trainees' needs. Additionally, we implemented a feedback system for continuous improvement. The revamped program significantly improved trainee satisfaction and efficiency, resolving the issue and enhancing the client relationship. This experience highlighted the importance of adaptive problem-solving and proactive communication.
read lessWhen a software glitch threatened a project's timeline, I quickly analyzed the issue, consulted with the development team, and implemented a temporary workaround to keep progress on track. Then, I led a collaborative effort to identify and address the root cause, ensuring a permanent solution and preventing similar issues in the future.
View 2 more Answers
Related Questions
How can leaders effectively manage and resolve conflicts within their team?
Discuss the concept of assertiveness and its role in effective communication. How can individuals develop assertiveness without being confrontational?
Now ask question in any of the 1000+ Categories, and get Answers from Tutors and Trainers on UrbanPro.com
Ask a QuestionRelated Lessons
Recommended Articles
10 Tips to Improve Personality Development...
Freshers are often found spending hours in personality development classes or reading personality development books. The reality is, personality development is not a theory. It’s a practical change that every individual should bring in life at the right age, for success. There is no right age where one should pursue...
Read full article >
Learn Interpersonal Skills for a Better Career
Interpersonal skills could be of great help in the demanding professional environment which most of us face today. Before dwelling further into their importance, we should first have a clear understanding of the relative meaning of interpersonal skills. source:picstopin.com Interpersonal Skills could be simply defined...
Read full article >
How to stay motivated? Solid Tips
Motivation is the driving force to do something meaningful in life. No greatest thing is ever achieved without motivation. Kids, our next generation, needs to stay motivated in their studies, sports, in all walks of life which interests them. James Lovelock, one of renowned scientists once said, "Every astonishing achievement...
Read full article >
9 things you never learned in your college
College teaches you a lot of things but when you enter the real world after college, you will realize that none of the teachings are enough to deal with professional issues. Despite knowing your syllabus, concepts and theories, you will need to learn the following skills to excel in your career. 1. Manners Image...
Read full article >
Looking for Soft Skills Training Classes?
Learn from the Best Tutors on UrbanPro
Are you a Tutor or Training Institute?
Join UrbanPro Today to find students near youThe best tutors for Soft Skills Training Classes are on UrbanPro
The best Tutors for Soft Skills Training Classes are on UrbanPro
24
