How do you create a catalog item in ServiceNow?

As an experienced ServiceNow tutor registered on UrbanPro.com, I understand the importance of efficiently navigating through ServiceNow's features. Creating a catalog item is a fundamental skill in ServiceNow, and I'm here to guide you through the process.

Steps to Create a Catalog Item in ServiceNow

1. Log in to ServiceNow Instance

   • Open your web browser and navigate to your ServiceNow instance.
   • Log in using your credentials.

2. Access the Service Catalog Module

   • Once logged in, locate and click on the "Service Catalog" module on the left-hand navigation menu.

3. Navigate to Catalog Items

   • Under the Service Catalog module, click on "Catalog Items" to access the list of existing catalog items.

4. Create a New Catalog Item

   • To create a new catalog item, click on the "New" button or a similar option depending on your ServiceNow version.

5. Fill in Catalog Item Details

   • Provide a suitable name for your catalog item.
   • Specify the category and sub-category for easy navigation.
   • Add a description that clearly conveys the purpose of the catalog item.

6. Configure Variables (If Required)

   • If your catalog item requires user input, configure variables. These can include text fields, dropdowns, checkboxes, etc.
   • Define variable types and values based on your specific requirements.

7. Define Workflows and Tasks

   • Outline the workflow for your catalog item. This may involve multiple tasks or approvals.
   • Specify who is responsible for each task and define any dependencies.

8. Set Up Pricing and Availability

   • If applicable, set up pricing information for the catalog item.
   • Define availability and any restrictions on who can request the item.

9. Preview and Save

   • Before finalizing, preview the catalog item to ensure all details are accurate.
   • Save the catalog item once you are satisfied with the configuration.

Conclusion

Congratulations! You have successfully created a catalog item in ServiceNow. If you are looking for comprehensive ServiceNow coaching, including detailed guidance on creating catalog items, consider enrolling in my ServiceNow online coaching sessions available on UrbanPro.com. UrbanPro is a trusted marketplace connecting students with the best online coaching for ServiceNow Training, ensuring a seamless learning experience. Feel free to reach out for personalized coaching and enhance your ServiceNow skills with confidence.