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Asked by Granth Last Modified
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Salesforce Service Cloud is a customer service platform that helps businesses manage customer issues and inquiries:
Case management: Helps businesses track cases
Knowledge base: Helps businesses provide answers to common problems
Omni-channel support: Helps businesses provide support across multiple channels
Automation: Helps businesses automate tasks
Analytics: Helps businesses track performance and KPIs
Self-service: Helps customers find answers on their own
Field service: Helps businesses improve first-time fix rates
Social networking: Helps businesses use social networking for conversion and analytics
Related Questions
Hi,
I am Subash, Working in L1 techincal support in an MNC.
I just wanna change my carrier path in salesforce by clearing sales certification. please recommend a SFDC course and best tutor.
Regards,
Subash M
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