1. Introduction to Service-now
a. What is Service-now?
b. What is SaaS?
c. What is PaaS?
d. Browser supportability
e. Logging in to Service-now
f. Introduction to Cloud
2. Basic Administration
a. User Administration
b. Granting Roles
c. Creating tickets and raising Requests
d. Crating Menus
e. Form Layouts and list layouts
f. Introducing Applications
g. Creating Modules
h. Customizing tables
I. Dictionary Entries and Overrides
j. List Controls
3. Advanced Administration
a. UI Policies
b. UI Actions
c. Access Controls (ACLs)
d. Dictionary Entries
e. Email Notifications
f. Import sets
g. Data Polices
h. Business Rules
i. Client Scripts
j. Transform Maps
h. Scheduled jobs
k. Loading Data of different Formats
l. Creating incidents and change using record producers
m. Creating Order Guides.
4. Customization
a. Creating Custom Table
b. Creating custom application
c. Creating Fields and Menus
d. Creating Workflows
e. Approval Mapping

f. Using other workflow activities
g. Creating Service Catalog
h. Creating Service Level Agreements and Operational Level Agreements
5. Integrations
a. Basics of LDAP Integrations for User Import
b. Overview on Web Services
I) Direct Web Services
II) Transform Map Web Services
c. Overview on MID Server Installation
6. Reporting
a. Bar Charts, Pie Charts, List Reports, Pivot Tables
b. Scheduling Reports
c. Making Gauges
7. System Upgrades
a. Needs for cloning and ways to implement
b. New Releases
c. New Features
8. ITIL Process
a. Overview on Incident Management
b. Overview on Change Management
c. Overview on Problem Management
d. Overview on Knowledge Management
e. Overview on Service Catalog
9. Configuration Management
a. Classes in CMDB
b. Mapping Configuration Item to Asset Records
c. Relating Configuration items
10. Content Management
a. Introduction to CMS
b. Creating Sites
c. Creating Pages
d. Login Rules

ITSM Modules experience
 Incident Management
 Problem Management
 Change
 Knowledge
 SLA
 Service Catalog
 Customer Service Management
 Project Portfolio
 Contract Management
 Governance and Risk Compliance
 Demand Management
 Survey Management
 Service Portal

Non ITSM Experience
Integrations experience :
Integration with Monitoring tools - Nim soft and CASOI integration Data
Migration Project : API or Manually data import
 HPSM to Service now
 Remedy to Service now
 CA to Service now
LDAP and SSO Experience
Scripting:
Tables Creations
Field Creation
 UI policies
 Client scripts,
1) OnLoad,
2) OnSubmit
3) OnChange
4) OnCellEdit
 Glide Record
 Glide System
 Glide Form
 Business Rules
I) Before
2) After
3) Async
4) Display


 Data Policies, Access Control, Notification mail scripts,
 Schedule jobs, Script Include, Creation of dynamic reference Qualifier
 UI actions, Views , View Rules, catalog client script
 catalog ui policy, workflows
 catalog items, record producer, Inbound actions, Templates,

Relationships:
 Dictionary override, defining field attribute
 Business Rules, field styles.
 Email to ticket conversion.