ServiceNow Administration and ServiceNow Development. 

• What is ServiceNow?
• Why and who can use ServiceNow?
• Concept of cloud computing in ServiceNowIntroduction to ITIL foundation
• Navigation, Users, Groups & Roles.
• Helpful portals, Service-Now Releases & Platform.
• Creating Application, module
• Creating table
• Personalizing form and table layout
• Creating Section, View.
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists

• Creating an update set
• Merge update set
• Retrieve
• Update set in another instance.
• Preview & Committing of update set.
• Importing & Exporting XML of Update set.
• Client Script
• Business Rule
• AJAX Script
• Script Include
• UI Action & UI Policy

• Workflow editor and workflow scripts
• Workflow Activities and
• workflow contextWorkflow stages, Transitions.
• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog task
• Attaching workflow to catalog items.
• Approval Configuration & SLA’s associations.
• Series & parallel catalog task creations.

• Defining a Template.
• Define notification.
• Email logs.
• Introduction to SMTP and POP mail servers.
• Trigger email on the event.
• Email properties