A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow
What you'll learn
- Get knowledge on configuring processes
- Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
- Comprehend the Admin activities in ServiceNow
- Understand Basic ITSM Processes
- Understand the Basic User Interface and Navigation in ServiceNow
- Create Tables, Fields, Form Layouts, Views
- Create and Administer Users, Groups and Roles
- Understand Different Types of Dictionaries/Fields
- Import Data into ServiceNow Tables
- Configure Application Menus and Modules
- Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
- Build Service Catalogs, Record Producers, Order Guides and Workflows
- Create Reports and Dashboards
- Knowledge Management
- Trigger Email Notifications and Events
- Migrate Customizations from one instance to Other through Update SetsThis is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.
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