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Telephone Etiquettes

LIVE
15 reviews
Ongoing

Course offered by Melissa Francis

103 reviews
This training program is to enable the trainees to use the telephone as a business tool in order to achieve the company targets.

Topics Covered

Important Components of a Dialogue P - Pitch I - Inflection T - Tone C - Courtesy U - Understanding R – Rate of Speech E – Enunciation Asking the right questions Developing effective probing skills Dealing with a difficult conversation Internal and External Customers Understanding Customer Expectations Moments of Truth Service to Satisfaction Conference Call Etiquette Ground rules for conference calls Punctuality Do’s and Don’ts on conference calls

Who should attend

Anyone who uses the phone as a mode of communication

Pre-requisites

No prerequisites

What you need to bring

Notepads and pens

Key Takeaways

Recognize and overcome barriers Prepare for calls Set up work area to support organized telephone communications Use appropriate language and voice inflection Use questioning and listening skills Handle special telephone tasks professionally Use effective skills when working with technology tools

Gallery (151)

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About the Trainer

Melissa Francis picture

5 Avg Rating

103 Reviews

103 Students

15 Courses

Melissa Francis

Consultant

9 Years of Experience

I have been conducting leadership training workshops for the last three years for a number of corporates in Mumbai

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Reviews (15)

4 out of 5 15 reviews

Melissa F. https://p.urbanpro.com/tv-prod/member/photo/75505-small.jpg Vashi
4.90515
Melissa F.
B

Corporate Training

"I have completed few trainings under her guidance & mentorship and the experience is tremendous. I am very thankful for her help & support. "

Reply by Melissa

Thanks a ton

Melissa F.
S

Corporate Training

"It was great experience it enhanced my thought process. I learned the importance of general awareness, confidence, leadership, team coordination and it also helped me to remove my stage fear. Thanks so much to change my life. "

Melissa F.
A

Train the Trainer

"It was very good experience. I have improved a lot by attending a session. I would suggest everyone to attend session once you will come to know how important it is for your future growth in organization as well as personal growth. Thanks a lot Melissa for giving your valuable time for our growth. "

Melissa F.
A

Corporate Training

"I had taken training under Melissa F. Ma'am for Interview Training Skills and Personality Development. It was a crucial time where we students had to shift from college to corporate world. All types of emotions Stress, Excitement , Happiness , Curiosity were pumping. Ma'am taught us , supported us , encouraged us and gave guidance in every small step . It was the support and care we needed at that time. She paid careful attention to each and every student so that we all are growing together. Every session was an interactive one. We students were always looking forward for the next upcoming sessions. Every session has various activities and from those activities we take back some learning. It wasn't like attending a lecture taking down notes. We had practical exposure , we learned many things. It was always a pleasure to receive guidance and support from Melissa F. Ma'am. "

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4 out of 5 15 reviews

Melissa F. https://p.urbanpro.com/tv-prod/member/photo/75505-small.jpg Vashi
4.90515
Melissa F.
B

Corporate Training

"I have completed few trainings under her guidance & mentorship and the experience is tremendous. I am very thankful for her help & support. "

Reply by Melissa

Thanks a ton

Melissa F.
S

Corporate Training

"It was great experience it enhanced my thought process. I learned the importance of general awareness, confidence, leadership, team coordination and it also helped me to remove my stage fear. Thanks so much to change my life. "

Melissa F.
A

Train the Trainer

"It was very good experience. I have improved a lot by attending a session. I would suggest everyone to attend session once you will come to know how important it is for your future growth in organization as well as personal growth. Thanks a lot Melissa for giving your valuable time for our growth. "

Melissa F.
A

Corporate Training

"I had taken training under Melissa F. Ma'am for Interview Training Skills and Personality Development. It was a crucial time where we students had to shift from college to corporate world. All types of emotions Stress, Excitement , Happiness , Curiosity were pumping. Ma'am taught us , supported us , encouraged us and gave guidance in every small step . It was the support and care we needed at that time. She paid careful attention to each and every student so that we all are growing together. Every session was an interactive one. We students were always looking forward for the next upcoming sessions. Every session has various activities and from those activities we take back some learning. It wasn't like attending a lecture taking down notes. We had practical exposure , we learned many things. It was always a pleasure to receive guidance and support from Melissa F. Ma'am. "

Melissa F.
T

Telephone Etiquettes

"Melissa, by far is one of the BEST trainers that I have come across, with great expertise. She is extremely responsible and credible, processing critical ability to manage challenging situations 24X7. "

Melissa F.
S

Train the Trainer

"Melissa's ability to connect with her trainees and work at a personal level is stupendous. She is extremely hard working, DETERMINED for SUCCESS but with all the sincerity.....on the lighter side of life she like a RDX in training. "

Melissa F.
A

Technology - My Buddy

"Melissa is a hard working, very sincere and persuasive trainer. I enjoyed being trained with her. All in all, it has been a very pleasant experience to have been trained with a trainer such as Melissa and I would plunge on an opportunity to be trained with her again. "

Melissa F.
S

Telephone Etiquettes

"Melissa is found to be a very good, enthusiastic and friendly trainer, always innovative & a very hard worker. She knows her responsibilities well & is also found to be very cooperative & result oriented. "

Melissa F.
R

Waltz Through the Office

"Melissa is one of the few trainers that I know, who has a lot of knowledge and expertise. I know her as a diligent trainer committed to what she is doing. She invigorates her participants. "

Melissa F.
A

Waltz Through the Office

"Melissa is among the very few through training professionals that I have comes across. Starting from her first meeting she came across as very honest and extremely professional. As a master trainer, these two qualities, honesty and professionalism are of great value...and Melissa just exemplifies it. She adds a brownie point to all this by being an extremely nice and friendly person as well. "

Melissa F.
V

Corporate Training

"Melissa is very balanced trainer, she is very helpful and a very technically competent professional. She is very dynamic and trains to handle all challenges in a very mature way and with great ease. "

Melissa F.
R

Waltz Through the Office

"Melissa is a highly intellectual individual. She is a classic example to the saying that "looks can be deceiving". She will find ways to reach out to you and connect professionally and personally. "

Melissa F.
U

Train the Trainer

"I have no words to express but will describe her as a ONE WOMAN ARMY.Truly dedicated to her work.Would not leave any stone unturned till the goal is achieved. Someone who can make her trainees think why it said impossible is nothing. "

Melissa F.
A

Waltz Through the Office

"Melissa is very energetic and her enthusiasm is contagious. She is always with go get attitude. She is self-driven, hard-working and always smiling.She actually helped me actually move through office etiquette's like a dance. "

Melissa F.
A

Waltz Through the Office

"Her inquisitive nature and upbeat personality made her an asset within the training room and a real pleasure to be trained with. Melissa is a great Asset and is highly recommended as she is good at multiple things. "

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