Servicenow Administration Concepts

• Introduction
• Versions
• User Interface
• ITSM
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Configuration Management (Definition)
  • Asset Management (Definition)
• Tables
  • Data Types
  • Table Names
  • Extension of Tables
  • Reference Qualifier
  • Dictionary Override
  • Form
  • List
  • Views
• Applications
• Modules
• Update Set
• Users
• Roles
• Groups
• UI Policies
• ACL's
• Import set
  • Data Source
  • Transform Map
  • LDAP Integration
  • Scheduled Import
• Data Policies
• SLA
• CMDB (Basics)
• Reports
  • Reports
  • Dashboards
  • Home Pages
  • Database Views
  • Scheduled Reports
  • Metrics(Definition)
  • Performance Analytics(Definition)
• System Properties
• Interceptor (Definition)
• Process Flow (Definition)
• Foundation Data (Definition)
• ESS Role (Definition)
• Elevated Role (Definition)
• debug security rules (Definition)
• Domain separation (Definition)
• Flow designer (Basics)

ServiceNow Development Concepts

• Client-Side Vs Server-Side Scripting
• Client Script
• Scripting on UI Policies
• Business Rules
• Script Include
• Glide API’s
  • Client-Side API’s
  • Glide Form
  • Glide User
  • Glide Ajax (Asynchronous, Synchronous)
  • Server-Side API’s
  • Glide Record
  • Glide Record Secure
  • Glide Aggregate
  • Glide System
  • Glide Date
  • Glide Date Time
• UI Script
• UI Actions
• Background Script
• Fix Script
• Service Catalog
  • Catalog Item
  • Record Producer
  • Order Guide
  • Content Item
• Workflows
• Events
• Notifications
• Script Action
• Inbound Actions
• Web Services
  • Inbound/Outbound
  • REST API Explorer
  • REST
  • Authentication (Basic, Oauth 2.0)
  • Scripted REST API
  • Postman Tool
  • SOAP
• Service Portal
• schedule job
• UI Page(Definition)
• UI Macro(Definition)
• Relationship
• Scoped Applications
• Plugin

ITOM Basics