Course about Servicenow which includes Admin and Developement, covering latest modules along with integrations
- Worked on different Modules like Incident, Problem, Change Managements, Standard Catalog Template, HR Module, CSM Module, Integrations, Automation on Service Request Catalogs, Walkup Module
- Developed Service Catalog Requestse., catalog items, record producers and Order Guides.
- Worked on Workflows, flow designers, Data sources, Import Sets, Transform maps, Web Sources, REST API Calls, Inbound and Outbound calls, Remote File Imports.
- Hands on Experience on Client-Side scripting such as UI Policies, Client Scripts and ServerSide scripting such as script include and business rules, Data Policies, UI Actions.
- Worked on Email- Notifications and Inbound Email Actions.
- Hands on Experiences on Scheduled jobs, SLA's.
- Extensive experience in working with user Management including Users, Groups, Roles and Access Control Lists (ACL).
- Scripting/Customization Knowledge in Service now.
- Having Experience on PROD Cloning to DEV and TEST
- Good knowledge and understanding of ITSM, ITIL, HR Services, HR Checklists, HR Templates, HR Criteria, Walkup, CSM.
- Having extensive working knowledge on JavaScript, HTML/CSS.
- Complete knowledge of the SDLC and Story life cycle