Robert Selwyne

A PhD graduate in Computational Chemistry with more than 7 years of overall experience in Teaching, Training & Development, Research and Customer Support in the Science domain. Seeking opportunities to creatively educate and empower budding talents to hone their research, thinking and problem solving abilities, while collectively making a difference to the world through scientific knowledge and contributions. <br/>BS in Applied Sciences <br/>Coimbatore Institute of Technology, Coimbatore, India <br/>CGPA = 7.2/10 <br/>MS in Bioinformatics <br/>Bharathiar University, Coimbatore, India <br/>CGPA= 5.55 / 6.0 (First Class with Distinction) <br/>Dissertion Project done at The Bhabha Atomic Research Centre, Mumbai, India and Summer Project done at Jawaharlal Nehru University, New Delhi, India <br/>Research Assistant <br/>Joint Institute for Nuclear Research (An International Intergovernmental <br/>Organization), Dubna, Russia <br/>Homology Modeling and Molecular Dynamics Simulations on Protein Structures <br/>Research Assistant <br/>Max Planck Institute of Colloids and Interfaces, Potsdam, Germany <br/>Modeling of molecular motors with atomic resolution <br/>PhD Student <br/>Department of Applied and Pharmaceutical Chemistry, University of Siena, <br/>Italy <br/>Structure based drug design against PIM1 kinase & Ligand based pharmacophore modeling against Mycobacterium Tuberculosis <br/>FLUINHIBIT- EU funded Seventh Framework Programme <br/>Assistant Professor - Chemistry & Head of Talent Management (07/2013 - 03/2016) <br/>Sri Ramakrishna Institute of Technology, Coimbatore, India <br/>Educated students with practical demonstrations based on real world examples and encouraged class participation. Imparted significant domain knowledge, strong fundamentals thereby enhancing their thinking and problem solving skills. <br/>Ensured that the overall curriculum, course design and delivery methods were best-in-class, standards based and student centered. Set benchmarks and assessed progress, provided feedback based on development plans. <br/>Led training and development programmes including workshops, seminars, focus groups for career development aimed at improving skills in Science & Technology and overall Communication. <br/>Responsible for talent/performance management including summer and final job placements of approximately 1500 students. Spearheaded on campus/off campus recruitment drives, and managed alumni relations,Industry-Institute relations with over 40+ Corporate Organizations. <br/>Constantly liaised with top management,and all stakeholders of various levels. Played significant role in brand building, new corporate acquisitions, renewal of tie ups and other business initiatives. <br/>Senior Associate - Technical Product Support (03/2016 �¢?? Present) <br/>VWR International - part of Avantor Inc, Coimbatore, India <br/>Avantor is a global manufacturer and distributor of high-quality products, services and solutions to professionals in the life sciences and advanced technology industries. (VWR is the channel brand of Avantor). <br/>Experienced in Level 1 support for products from monitoring tickets, providing timely response/solutions, escalation as needed and co-ordination until closure. <br/>Won Job Well Done Award - 2016 <br/>Won Best Performance Award - 2016 <br/>Efficiently handled over 25k (approximate) Technical product support queries from North American clientele via phone, email and live chat <br/>Recommended and demonstrated the following metrics as a part of process improvement which was added to the Process/Teams KPI: Optimal Average Speed of Answer (ASA) of about 4 - 6 seconds for chat tickets increasing Chat Ticket Inflow by 47%. Categorized and reduced email TAT (Turn Around Time) for product specific tickets increasing overall customer satisfaction by 10% based on customer survey <br/>feedback. Recommended converting customized product requirements of customers from No Sal to Sale via vendor partner alliances. <br/>Was consistently selected and appreciated for commendable corporate presentations on topics such as ISO, Product Range, Workflow Improvement Strategies etc <br/>A good team player with leadership capabilities, constantly involved in skill development, process improvement knowledge sharing with the team.