UrbanPro
true

servicenow now admin

LIVE
Ongoing

Course offered by Sasikala

0 review

Course Name: ServiceNow

Syllabus:

ServiceNow Training Course Details:

Introduction to ITIL

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

Introduction to ServiceNow

  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community

Basic Administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics

Advanced Administration

  • UI Policies, Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs

Scripting

  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes

Reporting

  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges

Cloning and Upgrades

  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release

Integrations

  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Event

Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items

Import Sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

Service Catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies

Workflows

  • Creating Workflows on different tables
  • Approvals using workflows

About the Trainer

Avg Rating

0 Reviews

0 Students

1 Courses

Sasikala

Btech

1 Years of Experience

Having experience in reputed companies above 4 years. good knowledge on servicenow and modules. please find the below syllabus which i have given and will explain all of these modules in one by one clearly. assignments questions will provide everyday for practicing.

Students also enrolled in these courses

LIVE
2 Hours

Course offered by Rajalakshmi

0 review
LIVE
2 Hours

Course offered by Rajalakshmi

0 review
LIVE
2 Hours

Course offered by Rajalakshmi

0 review

Tutor has not setup batch timings yet. Book a Demo to talk to the Tutor.

Different batches available for this Course

No Reviews yet!

Reply to 's review

Enter your reply*

1500/1500

Please enter your reply

Your reply should contain a minimum of 10 characters

Your reply has been successfully submitted.

Certified

The Certified badge indicates that the Tutor has received good amount of positive feedback from Students.

Different batches available for this Course

tickYou have successfully registered

servicenow now admin by Sasikala

Sasikala picture
LIVE

Class
starts in

01

Hour

01

Min

01

Sec

Select One

Register Now

Do you want to Register for this Free class?

Yes, Register No, not right now

Tell us a little more about yourself

servicenow now admin by Sasikala

Sasikala picture
LIVE

Class
starts in

01

Hour

01

Min

01

Sec

Please enter Student name

Please enter your email address.

Please enter phone number.

Verify Your Mobile Number

Please verify your Mobile Number to book this free class.

Update

Please enter 10 digit phone number.

Please enter your phone number.

Please Enter a valid Mobile Number

This number is already in use.

Resend

Please enter OTP.

Or, give a missed call and get your number verified

080-66-0844-42

This website uses cookies

We use cookies to improve user experience. Choose what cookies you allow us to use. You can read more about our Cookie Policy in our Privacy Policy

Accept All
Decline All

UrbanPro.com is India's largest network of most trusted tutors and institutes. Over 55 lakh students rely on UrbanPro.com, to fulfill their learning requirements across 1,000+ categories. Using UrbanPro.com, parents, and students can compare multiple Tutors and Institutes and choose the one that best suits their requirements. More than 7.5 lakh verified Tutors and Institutes are helping millions of students every day and growing their tutoring business on UrbanPro.com. Whether you are looking for a tutor to learn mathematics, a German language trainer to brush up your German language skills or an institute to upgrade your IT skills, we have got the best selection of Tutors and Training Institutes for you. Read more