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Identity? IT professional with around 15 years of experience in the areas of ITIL Process Management / Operations, Quality Management and Organizational Learning & Development
? Held profiles like Senior ITSM Consultant, Corporate Quality Manager, Global Corporate ITIL SME (IBM), and Training Manager
? Competent in planning and conducting audit / compliance programs and activities
? Hands on experience in implementing and governing ITIL processes, to enhance IT service delivery
? Competent in meeting client expectations through coordinating / conducting various projects and trainings, that have organizational impact
? Have good experience in supplier / vendor assessment and management
? Conducted training programs and workshops for Accenture, Wipro, IBM, IGate, Qatar Foundation (Govt. of Qatar), Gulf Business Machines (GBM-Dubai), Bank of Kuwait, etc. as a Trainer and Consultant
? An effective communicator with good presentation, customer relationship and leadership skills
