Patricia D.

Years of Experience in Call Center Training Classes

15

Teaching Experience in detail in Call Center Training Classes

Voice and Accent training, Intonation, Paraphrasing, Call Handling etc.

Years of Experience in Communication Skills Training

15

Years of Experience in Corporate Training

15

Years of Experience in Personality Development Training Classes

15

Years of Experience in Spoken English classes

15

Teaching Experience in detail in Spoken English classes

I carry a vast experience and expertise as an active professional with over 12 + years of qualitative experience in various fields. I am an experienced Corporate and Soft Skills Training professional who also conducts Counseling especially to the Youth group motivating and inspiring them with direction in life. I am An Active Member and an Executive Director of a Trust and I associate myself with this Body while I conduct Training and Counselling. I love learning about new things, thus have been versatile in my job roles with 12+ years of experience in Administration and Operations, Social Media, PR activities, Corporate Communications, Project Coordination and Management including Training and Development(Soft &Multiskills), where I have been associated with the department of Operations, Administration including Training and Development for training requirements, development, implementation of innovative training methods and training patterns and conducting training sessions on regular and need basis. I have contributed towards an excellent development of the organization with dynamic professional work which has helped in an excellent individual approach towards the entire set up and Operational patterns with introduction of unique forms of delivery tools and methods implemented. I lay my greatest strengths on my logical and critical thinking ability to solve problems efficiently; excellent communication and managing ability, an attribution which has helped me achieve a successful head position. I have also worked across various fields of Industry, catering to Institutes, Airline Industry, Training divisions, Contact Centers and dedicated various fields at various mid and senior level positions. Conducted over 200 different Seminars and Training in India in the last 9 years mostly on Soft Skills, Communication, Process Related, Voice & Accent, Special & Multi-Skills, Behavioral and People Management for all age groups. Trained over 1000 students, trainers and faculties in Professional Approach, Leadership Qualities, Life Skills and Communicative English which included reading, listening, speaking and writing. I have conducted training on individual, group or corporate level under the below category: - Soft Skills Corporate Training: • Communication skills – various levels • Presentation skills, Positive attitude • Inter-personal skills • Team-Building • Public speaking – Free speech and GD. • English language - Basic&Advance /Business/Regular. - Management Training: • Time management, Leadership skills • Problem solving, Stress management • Decision making, Hospitality • Manage Information skills • Effective Planning (Individuals / Managers) • Customer Service/Telesales • Accent Neutralization – Clarity and Fluency, • Telephone etiquette • Personality Development, • Business Communication, • Business Writing, • Customer Service, • Communication skills, • Listening Skills, • Telephone handling skills, • Time Management - Conduct Life Skills Training: • Heart Skills • Cross Culture Sensitivity • Emotional Intelligence for life • Practical living • How to conquer fear and Violence • Dealing with Shame and Guilt

Years of Experience in Soft Skills Training Classes

15

Years of Experience in Accent Training Classes classes

15

Teaching Experience in detail in Accent Training Classes classes

V & A training classes Accent Neutralization Speaking the English language in the right manner is mainly focused You will learn to speak neutral English which is also easily understandable

Years of Experience in Interview Skills Training

15

Years of Experience in Class I-V Tuition

10

Teaching Experience in detail in Class I-V Tuition

I am a qualified Tutor and have relevant teaching experience. I concentrate on Class I-V. I am able to help a student became quite capable and impart knowledge to help them increase their capability of learning.

Years of Experience in Computer Classes

10

Teaching Experience in detail in Computer Classes

I have working knowledge of MS-Office which includes MSWord, MSEXCEL, MSPOWERPOINT. I have hands on experience to creating presentations and can help students in excel in their career path.