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I want to cancel tution and want refund ... What should I do?

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Mathematics Teacher, Experience of teaching IB, GCSE, IGCSE,CBSE, ICSE .

You may not get any refund as after successful set-up of class you are supposed to take the number of classes booked. You may request to change the tutor on the Urbanpro helpline number or through the chat box,they will also guide you if there is any possibility of getting refund.
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Trainer Consultant and Coach

It depends how much tutor has invested his time and efforts.
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An experienced Maths Female Tutor for school and olympiad exam

I think you have to contact urbanpro team.
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