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How do you optimize the performance of a ServiceNow instance?

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Regular Performance Monitoring: Continuously monitor KPIs such as response times, transaction times, and resource utilization. Identify and Address Bottlenecks: Analyze system logs, transaction times, and resource consumption to identify and address bottlenecks. Code and Script Optimization: Review...
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  1. Regular Performance Monitoring:

    • Continuously monitor KPIs such as response times, transaction times, and resource utilization.
  2. Identify and Address Bottlenecks:

    • Analyze system logs, transaction times, and resource consumption to identify and address bottlenecks.
  3. Code and Script Optimization:

    • Review and optimize scripts (Business Rules, Client Scripts, Server Scripts) to improve efficiency.
  4. Database Optimization:

    • Optimize database queries with proper indexing and query structure improvements.
  5. Caching Strategies:

    • Implement effective caching to reduce redundant calculations and database queries.
  6. UI and Widget Optimization:

    • Streamline UI Policies, UI Actions, and Widgets to enhance user interface performance.
  7. Scheduled Jobs and Background Processes:

    • Review and optimize scheduled jobs to ensure proper distribution and efficiency.
  8. Load Balancing:

    • Implement load balancing to distribute user requests across multiple ServiceNow nodes.
  9. ServiceNow Best Practices:

    • Adhere to ServiceNow best practices and coding guidelines for configuration and customization.
  10. Upgrade to the Latest Version:

    • Ensure you are using the latest ServiceNow version for performance improvements.
  11. Performance Analytics:

    • Leverage ServiceNow Performance Analytics to track and analyze metrics over time.
  12. Governance and Compliance:

    • Implement governance practices to ensure configurations adhere to ServiceNow guidelines.
  13. Capacity Planning:

    • Perform capacity planning to ensure resources match current and future demand.
  14. Collaboration with ServiceNow Support:

    • Collaborate with ServiceNow Support for assistance in performance optimization.
  15. Review Background Scripts:

    • Optimize background scripts and use them judiciously to avoid performance issues.
  16. Utilize Performance Testing:

    • Conduct performance testing, especially before major updates, to identify potential issues.
  17. Regularly Review System Logs:

    • Regularly review system logs for errors, warnings, and performance-related messages.

Optimizing a ServiceNow instance is an ongoing process that involves proactive monitoring, analysis, and strategic improvements. Regularly review and implement these best practices to ensure a well-performing and responsive ServiceNow environment. Refer to the official ServiceNow documentation for the latest recommendations and guidelines.

 
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