How do you create a custom Service Portal theme?

Question

Sadika · Accepted Answer

Creating a custom Service Portal theme in ServiceNow involves customizing the look and feel of the portal to align with your organization's branding and design preferences. Here's a general guide on how to create a custom Service Portal theme:

1. Access Service Portal Designer:

Log in to your ServiceNow instance.
Navigate to "Service Portal" in the application navigator.
Open the "Service Portal Designer."

2. Create a New Theme:

In the Service Portal Designer, create a new theme. Give your theme a meaningful name and description.

3. Configure Basic Settings:

Configure basic settings for your theme, such as the color scheme, font styles, and other visual elements. These settings often include options for header and footer styling, background colors, and more.

4. Customize Header and Footer:

Customize the header and footer of your portal. You can typically adjust the logo, navigation menu, and other elements to match your organization's branding.

5. Define Styling:

Use CSS (Cascading Style Sheets) to define the styling for various elements within the portal. This includes text, buttons, links, forms, and other components. You can either directly input CSS code or use the visual editor provided.

6. Upload Custom Images:

If your theme includes custom images, such as background images or icons, upload them to the ServiceNow instance. Then, reference these images in your theme settings.

7. Manage Fonts:

If you want to use custom fonts, you may need to upload the font files to the ServiceNow instance and reference them in your theme settings. Ensure that you have the appropriate licenses for any custom fonts used.

8. Test Your Theme:

Test your custom theme in a development or testing environment to ensure that it looks and functions as expected. Verify that all styling is consistent and that the theme aligns with your design specifications.

9. Adjust Responsive Design:

If your portal needs to be responsive (adapt to different screen sizes), ensure that your custom theme considers responsive design principles. Test the portal on various devices to confirm that it looks good on both desktop and mobile.

10. Review and Iterate:

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- Review the custom theme with stakeholders and gather feedback. Iterate on your design based on feedback and make necessary adjustments to improve the overall user experience.

11. Document Your Theme:

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- Document the details of your custom theme, including the design choices, color codes, font selections, and any other customization made. This documentation will be valuable for future maintenance or updates.

12. Publish Your Theme:

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- Once you are satisfied with your custom theme, publish it to make it available for use in your production Service Portal.

13. Apply the Theme:

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- Apply the custom theme to your Service Portal. You can do this by configuring the portal settings to use the newly created theme.

14. Monitor and Maintain:

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- Regularly monitor your Service Portal to ensure that the custom theme continues to function as expected. If there are updates or changes to your organization's branding, revisit the theme for maintenance.

Remember that the specific steps and options may vary based on the version of ServiceNow you are using. It's advisable to refer to the official ServiceNow documentation for the version you have to get detailed and version-specific instructions for creating custom Service Portal themes.

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How do you create a custom Service Portal theme?

1. Access Service Portal Designer:

2. Create a New Theme:

3. Configure Basic Settings:

4. Customize Header and Footer:

5. Define Styling:

6. Upload Custom Images:

7. Manage Fonts:

8. Test Your Theme:

9. Adjust Responsive Design:

10. Review and Iterate:

11. Document Your Theme:

12. Publish Your Theme:

13. Apply the Theme:

14. Monitor and Maintain:

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