How do you configure Performance Analytics indicators?

Configuring Performance Analytics indicators in ServiceNow involves defining the key metrics and performance measures that you want to track within your organization. Indicators are a fundamental part of Performance Analytics and are used to measure and monitor various aspects of your business processes. Here's a general guide on how to configure Performance Analytics indicators in ServiceNow:

1. Navigate to Performance Analytics:

• Log in to your ServiceNow instance.
• Navigate to the Performance Analytics module. This is typically found in the application navigator.

2. Access Indicator Editor:

• Once in the Performance Analytics module, locate the "Indicator Editor" or a similar option depending on your ServiceNow version.

3. Create a New Indicator:

• Click on the option to create a new indicator. This could be labeled as "New" or "Create Indicator."

4. Configure Basic Information:

• Provide a name and description for your indicator.
• Specify the table that the indicator is associated with. This is the table where the indicator's data is stored.

5. Define the Formula:

• Indicate how the indicator will calculate its values. This is done by defining a formula. Formulas can involve various functions, fields, and conditions depending on the metric you want to measure.

6. Set Aggregation Method:

• Choose an aggregation method for your indicator. Common aggregation methods include sum, average, count, etc.

7. Define Breakdowns:

• Breakdowns are used to segment the data. Decide if you want to break down your indicator by specific criteria, such as category, department, or any other relevant breakdowns.

8. Specify the Time Configuration:

• Indicate the time period for which the indicator will collect and display data. You can configure it to measure data on a daily, weekly, monthly, or other time basis.

9. Configure Thresholds and Targets:

• Set up thresholds and targets to define acceptable performance levels. This allows you to generate alerts or notifications when performance deviates from expectations.

10. Save and Test:

• Save your indicator configuration.
• If available, use testing options to ensure that the indicator is calculating values correctly based on your configuration.

11. Associate with Dashboards:

• After configuring your indicator, you can associate it with dashboards to visualize the data. Dashboards are often used to provide a comprehensive view of multiple indicators.

12. Monitor and Adjust:

• Once your indicators are active and collecting data, regularly monitor their performance. Adjust configurations as needed based on changing business requirements.

This is a high-level overview, and the actual steps and options may vary depending on the version of ServiceNow you are using. Additionally, ServiceNow provides documentation specific to each release, so it's recommended to refer to the official ServiceNow documentation for detailed, version-specific instructions and guidance on configuring Performance Analytics indicators.