Vivek Prasad

A competent professional with more than 14 years comprehensive experience in the field of Training and Development along with Client Servicing, Organizational Development, Instructional Designing, Shop Floor Operations & Team Management. <br/> <br/> Adroit in mapping Research and Development (business models /training excellence), organizing and coordinating training programs for improving employee efficiency. <br/> <br/> Recognized as a hands-on, proactive trouble shooter, who can identify training related problems (TNA & TNI), (PNA, PNI), Formulate strategic plans, and Initiate change and implement new processes in challenging and diverse environments. <br/> <br/> Definitive strengths in improving customer service, developing feedback mechanisms to identify errors. <br/> <br/> Re-train staff and provide senior management with decision-making inputs. <br/> <br/> Deft at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention. <br/> <br/> Leading, training & monitoring the performance of team members to ensure efficiency in Training operations and meeting of Contractual Targets. <br/> <br/> Excellent communicator with strong negotiation skills having leadership qualities & analytical abilities and administration skills. <br/> <br/> Planning and strategizing training roadmap for the organisation, creating training programmes calendar and budget. <br/> <br/> Determining training needs, identifying training gaps, and conducting programs to enhance their operational efficiency lea