CRM Introduction

What is CRM?

CRM Basic entities

Salesforce.com Introduction

What is Salesforce.com?

Why Salesforce.com?

Different editions in Salesforce.com

How to sign up for Developer Edition?

Level 1(Setup and Config) 

Types of Objects

1. Standard Objects

2. Custom Objects

Types of Fields

1. Standard Fields

2. Custom Fields

Validation Rules

Email to Case

Web-to-Lead

Web-to-Case

Types of Relationships

1. Lookup

2. Master Detail

Different types of tabs

1. Custom Object Tab

2. Web Tab

3. Visualforce Tab

4. Lightning Component Tab

Types of Applications

1. Custom application

2. Console application

Different types of Email templates

1. Text

2. HTML (using Letterhead)

3. Custom (without using Letterhead)

4. Visualforce

Workflow rules

1. Email Alert

2. Task

3. Field Update

4. Outbound Message

Field Dependency

Field History Tracking

Feed Tracking

Dev and Admin Help Community

View setup audit trail

Security and Data Access

1. Organization Wide Default

2. Role Hierarchy

3. Sharing Rules

4. Manual Sharing

5. Object Permission

6. Profiles

7. Permission Sets

8. Account, Opportunity & Case Teams

Renaming Tab Names and Labels

Escalation Rules

Account Hierarchy

Queues

Public Groups

Reports and Dashboards

Scheduling reports

Grant Login Access

Setting IP Ranges

Trusted IP Ranges

Login Hours restriction for Profiles

Approval process

Assignment Rules

Auto Response Rule

Views

Domain Registration

Search Layouts

Search Results

Lookup Dialogs

Lookup Phone Dialogs

Accounts Tab

Accounts List View

Search Filter Fields

Page Layout

Duplicate Management

Record Types

Lightning Record Page

Force.com Sites

Data Management

Analytic Snapshots

Import Accounts/Contacts

Import Leads

Import Solutions

Import Custom Objects

Data Export

Storage Usage

Mass Transfer Records

Mass Delete Records

Mass Transfer Approval Requests

Mass Update Addresses

Data Loader

Tags in Salesforce

Schema Builder

Process Builder

Flows

Community/Experience Cloud

Chat

Embedded Service Deployment

Einstein Bot

Quick Text

Custom Label

Custom Settings

Custom Metadata Type

Level 2(Coding and Development)

Visualforce Page

Aura Component

LWC or Lightning Web Component

Apex Class

1. Custom Controller and Extensions

2. Best Practices

3. Data Types

4. Batch Apex

5. Future Methods

6. Queueable Interface

7. Unit Testing or Test Class

8. Debugging

9. With Sharing and Without Sharing in Apex Classes

Apex Trigger

1. Trigger development with handler classes

2. Best Practices

3. Recursive Trigger

Integration

1. Standard REST API

2. Outbound REST API with XML Response using Apex

3. Outbound REST API with JSON Response using Apex

4. Inbound REST API using Apex

5. Outbound SOAP API using Apex

Governor Limits in Salesforce

Order of Execution in Salesforce

SOQL