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Communication Skills

LIVE
7 reviews
Ongoing

Course offered by Melissa Francis

103 reviews
This training program aims at aiding individuals to understand how communication works and how to communicate with confidence and flair. It would be to help people understand the importance of communication in the workplace. The focus will on how to make communication more effective based on the target audience.

Topics Covered

Understanding communication: Verbal Probing Skills Open-ended Questions Close-ended Questions Counter-productive questions Paraphrasing Summarizing Non-verbal Smiling Posture Handshake Eye Contact Listening Active Listening Reflective Listening Passive Listening The Art of conducting Effective Conversations Asking the right questions Developing effective probing skills Dealing with a difficult conversation Team Meeting Etiquette Meeting agenda Meeting roles Minutes of meetings Meeting timelines Meeting follow up

Who should attend

Anyone looking to improve their communication skills

Pre-requisites

No prerequisites

What you need to bring

Notepads and Pens

Key Takeaways

Understand Communication Dynamics Understand and Improve Body Language Develop Effective Listening and Responding Skills Understand Active vs. Passive vs. Reflective Listening Use Positive Reinforcement Improve the effectiveness of your communication Understand how to structure information that is communicated Keep communication concise and to the point Dealing effectively with customers

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About the Trainer

Melissa Francis picture

5 Avg Rating

103 Reviews

103 Students

15 Courses

Melissa Francis

Consultant

17 Years of Experience

I have been conducting leadership training workshops for the last three years for a number of corporates in Mumbai

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Reviews (7)

5 out of 5 7 reviews

Melissa F. https://p.urbanpro.com/tv-prod/member/photo/75505-small.jpg Vashi
5.0057
Melissa F.
V

Communication Skills Training

"With her positive approach towards everything in life, she is a consummate professional whose attention to detail and work ethic is beyond reproach. She has and will always be my Guru. I hope that at some point we will work together again. "

Melissa F.
P

Communication Skills

"Melissa has excellent communication skills. In addition, she is extremely organized and reliable. She is flexible and willing to work with her participants on every training even if it needs her to go the additional mile. "

Melissa F.
K

Communication Skills

"Melissa is empathetic, compassionate about whatever she does. She is self-critical about her own idea which enables her to improve on them and make them precise. These rare qualities combined with a single-minded devotion to her work make her an asset to any training that she is entrusted to. "

Melissa F.
S

Communication Skills Training

"Melissa, in her role as aTrainer for Corporate Communications put in place an effective communication plan touching market, people and communities. With the complex interfaces globally and within the organization, her networking and reach out capabilities enabled her to do complete justice to training. "

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Different batches available for this Course

5 out of 5 7 reviews

Melissa F. https://p.urbanpro.com/tv-prod/member/photo/75505-small.jpg Vashi
5.0057
Melissa F.
V

Communication Skills Training

"With her positive approach towards everything in life, she is a consummate professional whose attention to detail and work ethic is beyond reproach. She has and will always be my Guru. I hope that at some point we will work together again. "

Melissa F.
P

Communication Skills

"Melissa has excellent communication skills. In addition, she is extremely organized and reliable. She is flexible and willing to work with her participants on every training even if it needs her to go the additional mile. "

Melissa F.
K

Communication Skills

"Melissa is empathetic, compassionate about whatever she does. She is self-critical about her own idea which enables her to improve on them and make them precise. These rare qualities combined with a single-minded devotion to her work make her an asset to any training that she is entrusted to. "

Melissa F.
S

Communication Skills Training

"Melissa, in her role as aTrainer for Corporate Communications put in place an effective communication plan touching market, people and communities. With the complex interfaces globally and within the organization, her networking and reach out capabilities enabled her to do complete justice to training. "

Melissa F.
A

Communication Skills Training

"She is good in explaining things in laymen term uses example and presentation skill into action.would recommend to anyone who want to polish there communication skill. "

Melissa F.
A

Communication Skills Training

"She is good in explaining things in laymen term uses example and presentation skill into action.would recommend to anyone who want to polish there communication skill. "

Melissa F.
D

Communication Skills Training

"Melissa is a joy to work with; she is a take-charge person who is able to present creative ideas and communicate the concepts in theory and practice. She has successfully developed and delivered several training programs that has had a high impact on me. Her training modules are always effective and she is a great motivator. "

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Communication Skills by Melissa Francis

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