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IdentityBusiness English, General English, Communication Skills, Soft Skills, Presentation Skills, Group Discussion, Personal Interview, Business Etiquette.
Corporate Workshops and Sessions on Communication Skills, Customer Handling Skills, Personal Branding, Conflict and Change Management etc
Have conducted sessions on "Communication Skills"for the Engineering Students of Chandigarh University.
Part of their External Examiner Panel for conducting Practical tests for Communications.
Day long workshop on Customer Handling Skill for frontline engineers of "Next Education".
In the current work assignment, I am responsible for the Service Delivery of a 350+ FTE business with Teleperformance.
Prior to this I was with eClerx managing Operations and in Dell managing the Quality Function.
There I was responsible for the Overall Quality and Communication functions of two business verticals, India Tech Support and US Consumer Care. This involved both Transactional Quality and Business Compliance.
