IdentityOver 13 years of work experience in BPO industry, which includes, but not limited to, the role of a Communication, Voice and Accent trainer for over 9 years. Trained and monitored trainers on US Healthcare Business Process and Customer service.
Examples and illustrations from day-to-day lives, as well as process related cases and instances, are used while explaining for easy understanding.
Empathize with trainees, get down to their understanding level, so that the session is going to be effective and fruitful.
Creative and interactive sessions to encourage trainees to open up and practice, so that they can be corrected and moulded during the training itself.
Monitor the improvement regularly and provide feed-back to individuals, in order to encourage and stimulate them to do better.
Closely monitor the flaws and mistakes committed unknowingly/unintentionally, and provide an easier way to remember and avoid such errors in future.
