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IdentityArya has about 17+ years of experience in the fields of Customer Service Operations and Training & Development. He has started his career in the field of customer service & now has been training for the past 10+ years.
• Began his career as a customer service representative and became customer service branch head within 2 years which was never achieved in Eureka Forbes Ltd.
• Worked for Ion Exchange India Pvt. Ltd as service head for 2 years, during which he trained & managed his team to achieve best customer service center award twice in 2 years.
• Has worked for GECFS till it became GEMS as process associate for years. During which he managed team performance record.
• Has been training since 10+ years at all levels of trainees ranging from who need communicative English, voice & accent, call centre dynamics, customer service mindset, soft skills, selling skills, CRT (Employability Skills), Aptitude (Verbal: Company Placement Test, G.R.E & I.E.L.T.S) & personal effectiveness.
Training Skill Set:
Communication Skills:
Voice & Accent Training
Basic Communication Skills
Language Enhancement
Call Coaching
Soft Skills:
Customer Service
Listening Skills
Email Etiquette
Telephone Etiquette
Conference Call Etiquette
Probing Skills
Work place Etiquette
Business Writing
Interview Skills
Professionalism
Selling Skills…etc
Business Communication
Presentation Skills
Public Speaking
Interpersonal Skills
Companies Trained/Consulted For
1. Many Colleges across India.
Recent Colleges:
• Vasavi, CVSR, CMRGI, MRGI, GITAM & Stanley in Hyd.
• VIIT, VIEW, GITAM & REC in Vizag.
• Anurag College of Engineering in Kodada.
• RIET in Rajahmundry.
• SCET & SITE in Narsapuram.
2. I2G Voice & Accent Training Pvt. Ltd.
3. Success Training Pvt.
4. Sri Chaitanya Techno Schools.
5. Wipro B.P.O.
6. 24/7 Customer Support.
7. Synchroserve Global Solutions Pvt. Ltd.
8. Talent Pool Academy.
9. A Plus Education Ltd.
10. Talent Sprint Pvt. Ltd.
11. Corporate Learning Pvt. Ltd.
