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IdentityAssist in the development and design of new training/technology initiatives including but not limited to; documentation, testing, training, coordination, roll out and evaluation. This includes presenting ideas that will enhance the trainee’s learning experience. Coordinate internal and external resources in regard to planning, developing and delivering training. Participate in research of curricula development, planning and implementation. Work with subject matter experts to collect and collate information that will be designed and developed into learning modules. Assist, organize, promote, and deliver specific training programs with individuals. Survey training participants to determine the effectiveness of each training method/program.
Update and revise current training materials to incorporate changes in policies and procedures. Evaluate the training data information within the Learning Management System (LMS). Participate as needed in various group meetings, with the ability to take a leadership role if necessary. Maintain current understanding of related industry and training related fields through participation in relevant conferences, seminars and relevant organization activities. Perform various projects and assignments. Become an expert in all areas of the CRM application including; sales, marketing, design center, and customer service. This will require an in depth understanding of each users job as it relates to CRM. Work with end user community and CRM team in support of CRM vision, strategy, and process. With CRM team, assist in developing a change management process for the CRM application, from a business perspective, and communicate that process to the end user community. Schedule and conduct end user support groups in support of change management vision.
Co-ordinate with various department heads to schedule training for end users. Liaise with IT to arrange and coordinate training setups needed to perform training. Create and maintain all training documents that relate to CRM system. Maintain repository of CRM documents library. Perform periodic routine training of IT help desk personnel to increase their basic knowledge of the system in support of end users.
