Good communication skills play a vital role in imparting information, to ensure that colleagues and customers understand messages important to the organisation and ourselves. It also enables us to build good relationships with those same colleagues and customers.

The key aim of this one hour Effective Communication Process session is to explain the importance that good communication skills play in managing relationships and information within organisations.

Over 95% of workplace communication is informal. We help you prepare for:

• Off-the-cuff discussions
• Elevator speeches
• Q&A
• Meetings
• Summaries
• Status updates
• Conference calls

 The only workshop addressing these informal situations, providing you with the skills to present, defend, and discuss a position persuasively and quickly.

Sessions will help you know how to:

• Use the best communication strategy for each situation
• Focus a topic into bite-sized chunks for easy retention
• Present ideas clearly, concisely, and memorably

 Advanced communication-skill practice with its 10 structures to help you quickly organize your ideasâ??even (and especially) under pressure:

These 10 structures use 3 simple communication strategies:

• Informative â?? packaging information logically and succinctly
• Assertive â?? positioning arguments to persuade your audience
• Visual â?? appealing to your audience with images and analogies

Students are required to carry a pen & a spiral (Note Pad)Online Training (Optional).