Abhilash Babu

Years of Experience in Spoken English classes

5

Teaching Experience in detail in Spoken English classes

Currently working as a  Trainer with Intelenet Global Services from November 2016 till date.  (Process:   Amex Lombard  Insurance - Sales, Customer Services, Collections, Retention, Event management, Counselling and Client   services.  ROLE AND RESPONSIBILITIES: • Trained new hire employees, the skills and techniques of speaking English acceptable at a global level. Eliminating MTI  Behavioural Training for new joiners - Transnational analysis - Parent, adult and child behaviour   workshops.  Conducting creative workshops on management, team building, cultural activities, life skills and   interpersonal skills.  Developing content and script writing from selling to customer services, quality do's and don'ts, process   guidelines, Values and rules. Creative Welcome and Motivation speech writing for Business Heads.  Corporate Event planning and execution: Anchoring, Play-script writing, Dance act training and story   telling theme planning, Talent acquisition, hosting, song writing, music production, RN R presentations,   writing poems for achievers and clients.  • Conducting training sessions for agents covering data protection to enhance compliance while recovery   and Live barging to identify and share opportunity areas through real time feedback. • Creating training SOP as per client and organisational requirements • Coaching agents, to enhance communication skills and motivating them to achieve the target set by the   clients specially to enhance performance via sales achieved and quality score during OJT (On Job Training) • Creating Process-training modules via PPT presentations, visual and musical creative training modules via   SARETO and planning and organising outdoor training workshops. •

Years of Experience in Career Counselling

5

Years of Experience in Graphology Classes

2

Years of Experience in Sales Training classes

6

Years of Experience in Personality Development Training Classes

5

Years of Experience in Soft Skills Training Classes

6

Teaching Experience in detail in Soft Skills Training Classes

Coaching agents, to enhance communication skills and motivating them to achieve the target set by the clients specially to enhance performance via sales achieved and customer satisfaction reports during OJT (On Job Training) • Creating Process-training modules via PPT presentations and conduct process knowledge assessments via written assessments and mock calls • Train employees on how to speak to customers over the phone and prepared communication and grammar modules for employees to enhance communication skills. • Designed quality regulations or Do’s and Don’ts and evaluations based on monitoring of data flow as per customer satisfaction surveys and Data protection discrepancies observed while call calibration or monitoring. • Conducted continuous education sessions for employees based on feedback and training needs analysis and process awareness sessions and preparing call flow chart. • Soft skill training to improve customer services skills and minimize dissatisfaction ratio maintaining compliance and Sales training to enhance production ability via selling skills.

Years of Experience in Communication Skills Training

1

Teaching Experience in detail in Communication Skills Training

Western Astrology and Vedic Astrology Natal Chart Reading Vedic Chart Sign and Placement of Planets, Degrees and house significance Asteroids - Chiron, Juno, Vesta Life Partner Mercury for Career Past life connections and soal mission Nodal nodes - Lunar nodes Dark Astrology Black Moon Planet Transits

Years of Experience in Astrology Classes

5

Years of Experience in Spiritual Workshop classes

3

Teaching Experience in detail in Spiritual Workshop classes

Spiritual Life lessons as per Nodal Nodes Souls Desire Study of Consciousness Study of Energy Study Law of attraction and Law of Karma Past lessons learned and New Lessons to be learned

Years of Experience in Dance classes

6

Teaching Experience in detail in Dance classes

Worked as Dance Instructor and Event organiser while working with Intelenet Global Services, Hosted RNR sessions while performing for the event with the crew. Head of the crew responsible for Creative Theme, Story telling, Innovative performance script and Choreography. Break Dance Bhangra Bollywood