IdentityCAREER HISTORY:
2011 AAR PEE Service Station
Sep’11 CUSTOMER SERVICE MANAGER (Part time)
Responsibilities and achievements:
Accomplishing customer service human resource objectives by recruiting, selecting,orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees;communicating job expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing policies and procedures.
· Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system
improvements; implementing change.
· Meeting customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions etc.
2010 – 2011 ACADEMIC COLLEGE OF LONDON, U.K
Nov’10 – August’11 LECTURER
Responsibilities and achievements:
· To contribute to teaching Business Strategy and Human Resource Management at
undergraduate(Level 5) and (level7) postgraduate levels through: Design, preparation and
development of Module teaching material, Delivery of Modules through lectures, seminars,Assessing Modules which includes setting and marking assignments.
· Give advice and guidance to students to support their academic progress.
2010 – 2010 2 SISTERS, U.K
Sep’10 – Oct’10 ADMINISTRATOR (One month Contract)
Responsibilities and achievements:
· Accurately and efficiently data process information onto the time and attendance systems on a daily basis.
· Regularly communicate with all employees, Line Supervisors and Supervisors to ensure effective management of time and attendance system.
· Work in partnership with the HR team to report any changes and Absenteeism review & taking notes in case of any dispute on the Site.
· To collate and distribute the daily costing for the Site to the Site Finance team.
· Data input and collating of new starters, leavers and transfers, making the necessary changes to the database.
· Translating English in Punjabi, Hindi and Urdu.
2007 – 2009 NEW HORIZONS, Computer Learning Centre
Jan’07 – Sep’09 BRANCH MANAGER
Responsibilities and achievements:
· Direct the overall operations of the centre as well as supervise and develop the Sales
Department’s personnel to ensure a highly motivated and efficient staff.
· Monitor sales trend, recommend new products and marketing strategies as appropriate for achieving sales and collections goals
· Responsible for scheduling instructors, classrooms and resources necessary to deliver
training.
· Recruiting and Conducting Seminars in Universities and Colleges in order to capture target market. responsible for sales, training, placements accounts & administrative work at centre level
· Centre profitability, revenue generation based on student enrollments
· Implementations of systems & processes, people management and MIS.
· Responsible for customer acquisition through various marketing activities, developing relationship and co-ordination with school, colleges and coaching centers in the territory.
2005 – 2006 CAREER MAKERS
June’05 – Dec’06 IELTS - TRAINER
Responsibilities and achievements:
· To train students in all 4 skills: listening, reading, writing and speaking including grammar and pronunciation for the IELTS
· Conduct group discussions, role plays and other interactive sessions
· Preparation of appropriate materials for their study.
· Special training for embassy interviews.
· Conducting presentations in colleges for spoken English and soft skill development,
Interview and Group discussions.
2005 – 2005 INVEST TODAY(KIDS MAGAZENE)
Feb’05 – May’05 Event Organizer and Team coordinator
Responsibilities and achievements:
· Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations,
staffing and budgets)
· Post-event evaluation (including data entry and analysis and producing report.
· Coordinating teams of individuals and their progress analysis.
2003 – 2004 AIRTEL
Oct’03 – Oct’04 Call Centre Executive
Responsibilities and achievements:
· Answer phones professionally and respond to customer inquiries and handle and resolve customer complaints.
· Identify and escalate priority issues
· Complete call logs and call reports.
Oct’03 – Mar’04 Team - Leader
Responsibilities and achievements:
· Monitoring, organizing, and coaching team on a day-to-day basis.
· Handling escalated calls, complaints, questions, and queries as necessary.
· Carrying out team meetings and actively participating in the monthly and weekly meetings.
· Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
