IdentityI am a Sr Customer Support Manager in IT company in Ahmedabad!
As a senior support manager, I have to ensure a business' customers receive outstanding support and all their needs are met.
Responsibilities:
Supervise day-to-day operations in the customer and software support department.
Get on the call with the client and resolve the issues they are facing, including the development team and getting the job done in a given time frame by mainlining quality and meeting deadlines.
Follow up with the internal team, client's deadline, delivering the projects on time. Respond to customer service issues in a timely manner.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Stay informed on the latest industry techniques and methods.
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