Gurpreet K.

3 months experience as ILETS trainer at Daffodils (Barnala)
Responsibility involves
Making teaching plans for the IELTS classes
Managing the class, preparing the lessons to be delivered to the students.
Preparing and setting tests, examination papers, and exercise.
. Marking and providing appropriate feedback to the students.

Customer Service / sales representative
9 Months Experience in customer service and sales representative in Teleperformance(Adobe) ( Gurgaon)

Polished, professional customer service rep offering:
 Experienced providing customer support in busy working environments for better company’s goodwill
 An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
 Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

Customer Service Representative
3 years language trainer for Stanley college (Perth, western Australia)
Handle students inquiries, complaints, billing questions and payment extension/service requests. Prepare language lessons for the students, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with different staff, new business, operations and consumer affairs.
Key Accomplishments:
 Managed a high-volume workload within a deadline-driven environment. Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
 Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.
 Helped company attain the highest customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness.
 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
 Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.