Modekurti S.

Career Objective <br/>To seek a challenging and responsible position in the field of customer service & management by promoting and working with the goals and merits of the company. To succeed in an environment of growth and excellence and work in an environment that provides job satisfaction and self-development and helps achieve personal as well as organization goals. <br/> <br/>Experience <br/>Worked as Customer Support Associate for (Chats/ Calls) in Tech Mahindra for Amazon Process for 6 months (August 2019 till February 2020). <br/> <br/>Associate Skills <br/>• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently <br/>• Scored in the top 10% of employees in the successful resolution of issues <br/>• Developed reputation as an efficient service provider with high levels of accuracy <br/>• Described product to customers and accurately explained details and care of merchandise <br/>• Answered product questions with up-to-date knowledge of sales and store promotions <br/>• Managed a wide variety of customer service and administrative tasks to resolve customer issues <br/>• Helped drive sales goals and achieve monthly quotas <br/>• Asked open-ended questions to assess customer needs <br/>• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events <br/>• Recommended alternative items if the product was out of stock. <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/> <br/>Academic Profile: <br/> <br/>• Pursued Bachelor Degree in BSc Statistics with 6.72/10 CGPA in Aditya degree college affiliated with Andhra University during 2014-17. <br/>• Pursued Intermediate with 711/1000 marks with a combination of Maths, Physics, Chemistry in Sri Chaitanya college during 2012-14. <br/>• Pursued SSC with 9.0/10 CGPA in S S V V H S EM High School 2011-12.