UrbanPro Terms of Use for the USA

Effective from October 4th, 2024

Last Updated : October 4, 2024

1. Your Consent

   By accessing and using [https://www.urbanpro.com] ("our Website"), you expressly consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

   Personal Information

   • When you register on UrbanPro as a student, tutor, or institution, we collect personal information such as your name, email address, phone number, gender, location, and other details you provide voluntarily (e.g., your profile picture).
   • To process payments, we collect billing information through a secure third-party payment processor. UrbanPro does not store payment card details directly.

   Non-Personal Information

   UrbanPro collects non-personal information automatically when you interact with the Service. This includes:

   • IP address
   • Browser type
   • Device type and operating system
   • Usage data (e.g., browsing activity on the site, length of visits, and pages viewed)

   We use this data to improve the user experience and analyze usage trends.

   Cookies

   We use cookies to enhance your experience. Cookies track login status, session preferences, and other behaviors on our Website. You can adjust your browser settings to block cookies, but some features of UrbanPro may not function properly if cookies are disabled.

3. How We Use Your Information

   We use your personal and non-personal information for the following purposes:

   • When you register on UrbanPro as a student, tutor, or institution, we collect personal information such as your name, email address, phone number, gender, location, and other details you provide voluntarily (e.g., your profile picture).
   • To process payments, we collect billing information through a secure third-party payment processor. UrbanPro does not store payment card details directly.
   • To provide and improve our services.
   • To connect students and tutors and facilitate communication between them.
   • To process payments and manage your account.
   • To send service-related communications and promotional materials (if you’ve opted in).
   • To comply with legal obligations and for security purposes.

4. Disclosure of Your Information

   We may disclose your information to:

   • Service Providers: Third-party service providers who help operate UrbanPro (e.g., payment processing, hosting services). These providers are obligated to keep your data secure.
   • Legal Requirements: If required by law or in response to legal processes, such as a court order or subpoena, we may disclose your information to authorities.
   • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

   UrbanPro does not sell your personal information to third parties.

5. How We Protect Your Information

   We use industry-standard security measures, such as encryption and secure servers, to protect your personal data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security of your data.

6. Your Privacy Rights

   California Privacy Rights (CCPA)

   California residents have the following rights under the California Consumer Privacy Act (CCPA):

   • The right to know the categories of personal information we collect, use, and disclose.
   • The right to request deletion of personal information.
   • The right to opt-out of the sale of personal information (we do not sell personal information).
   • The right to non-discrimination for exercising your privacy rights.

   To exercise these rights, please contact us at support@urbanpro.com

   Other U.S. State Privacy Rights

   Other states, including Virginia and Colorado, may have privacy laws that provide similar rights. Please contact us if you reside in one of these states to inquire about your privacy rights.

7. Children’s Privacy

   UrbanPro does not knowingly collect or solicit personal information from individuals under 13 years old. If you believe that a child has provided personal information on UrbanPro without parental consent, please contact us, and we will take steps to delete the information.

8. Third-Party Services

   UrbanPro uses third-party services to operate its platform efficiently. These services may collect, process, and store data in accordance with their respective privacy policies. Some of these services include:

   • Analytics Providers: We use third-party analytics tools, such as Google Analytics, to understand user behavior and improve our services. These tools may collect data such as IP addresses, device types, and browsing activity.
   • Legal Requirements: If required by law or in response to legal processes, such as a court order or subpoena, we may disclose your information to authorities.
   • Customer Support Tools: To improve communication and handle inquiries efficiently, we use third-party tools to manage customer support.

   Please note that these third-party services are subject to their own privacy policies, and we encourage you to review those policies before using their services. UrbanPro is not responsible for the privacy practices of these third-party providers.

9. Third-Party Websites

   We retain your personal data as long as necessary to provide our services, comply with legal obligations, orresolve disputes. If you delete your UrbanPro account, we may retaincertain data for legal or business reasons, such as fraud prevention or auditing.

10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly. Your continued use of UrbanPro after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

    If you have any questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, you can contact us at:

Grievance Officer Name: Suma Venkatesh

Email address: support@urbanpro.com

Office can be contacted between 9:00AM to 5:00PM (Indian Standard Time) from Monday to Friday except on public holidays.