Identity• Significant experience of 7.5 Years in various aspects of IT specializing in implementing and managing ITSM suite.
• Excellent experience in BMC Remedy ARS/ITSM 8.1, 7.x, 6.x and SRM in administration, development, design, customization, configuration and support
• Excellent experience in Remedy out of the box products like Incident Management, Problem Management, Change Management, Asset Management, SRM, CMDB and Service Level Management
• Proficient in Customer On Boarding, delivering workshops to the prospective customers and ITSM training to the end users
• ITIL v3 Foundation Certified
