What makes this course stand out from the crowd?

· Thorough introduction:

o ITSM - IT Service Management

o ServiceNow

· Complete course, covers the most important ITSM processes:

• Request Fulfillment process

• Problem Management process

• Change Management process

• CMDB – Configuration Management Database process

• Knowledge Management process

• Service Level Management process

· Carefully designed, each lecture is divided into 5 parts:

o Definition of each process

o Personas most suitable for the process

o Use case(s) - real life scenarios

o Process Diagram - Similar to Visio format

o Demonstration(s) - Hands - On

What makes this course stand out from the crowd?

· Thorough introduction:

o ITSM - IT Service Management

o ServiceNow

· Complete course, covers the most important ITSM processes:

• Request Fulfillment process

• Problem Management process

• Change Management process

• CMDB – Configuration Management Database process

• Knowledge Management process

• Service Level Management process

· Carefully designed, each lecture is divided into 5 parts:

o Definition of each process

o Personas most suitable for the process

o Use case(s) - real life scenarios

o Process Diagram - Similar to Visio format

o Demonstration(s) - Hands - On

When to purchase this course?

You are starting or want to boost your IT career

• You need a refreshment.

• You want to explore a new platform

• Rainy outside?!

• Quarantined?!

The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don’t be left behind.