- CRM Base Customization :Partner Determination Procedures, Organization Determination Procedure, Date Profile, Action Profile, Text Management.
- CRM Sales :Account & Contacts Management, Activity Management, Opportunity Management, Territory Management, Sales Call planning, Key Account Management.
- CRM Marketing: Lead Management, Marketing Planning, Campaign Management, Segmentation, Campaign Automation, Questionnaires, ELM, Loyalty Management.
- CRM Standard Reports :Sales reports, Marketing Reports, Services reports.
- Web UI – PFCG Role, Navigation Bar Profile, Business Role, Creation of Work Centres, Assign Logical link ID.
- CRM Service: Installed base, Subject profiles, Code groups profile, Service request, Complaint management.
- Interaction Centre Web Client: Web client profile, Account Identification, Maintaining accounts, Interactive Scripting, Including Transactions in Navigation Bar Profile, Transaction Launcher.
- Middleware: initial load, RFC Destination between Systems. Admin console –Site, Publication and Subscription. Generating required Customizing objects for Initial Replication, updating tables, Define & Release queues.
View this Course
Certified
You have 
