Introduction to Jira What is Jira? Jira is a powerful project management tool developed by Atlassian, primarily used for issue tracking, bug tracking, and agile project management. It helps teams plan, track, and manage work efficiently using workflows, boards, reports, and automation. Key Features of Jira 1. Issue Tracking – Create, assign, and monitor tasks, bugs, and feature requests. 2. Agile Boards – Supports Scrum and Kanban boards for agile project management. 3. Workflows – Customizable workflows to match different team processes. 4. Reporting & Dashboards – Provides burndown charts, velocity reports, sprint reports, and more. 5. Integration & Automation – Integrates with ServiceNow, GitHub, Bitbucket, Confluence, and many other tools. 6. Custom Fields & Permissions – Allows customization of fields and access control for different roles. Jira Products Jira has different products tailored for specific needs: Jira Software – Designed for agile software development teams. Jira Service Management – ITSM (IT Service Management) solution for **help