These training materials will help develop the sales skills of any telephone based team and ensure you deliver a successful telephone sales training course.

Topics Covered

The telephone has become a critical tool in obtaining sales in today's competitive market, and yet it is often an area we pay little attention to and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. These telephone sales training materials set out to enable your participants to sell effectively over the phone. The tools that are covered will help gene rate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely.

Who should attend

Anyone that deals with telephone sales in either an inbound or outbound call environment.

Pre-requisites

You should be well aware of what kind of sales you are looking at..

What you need to bring

You should have an Internet connection with Skype facility.

Key Takeaways

At this end of this course your participants will be able to: • State the advantages and disadvantages of selling on the telephone • Structure their calls effectively • Explain the reasons behind customers buying decisions • Define their customers level of interest • Follow an effective method of developing sales • Demonstrate well-developed questioning techniques • Present the Features and Benefits to customers • Differentiate between logical and emotional purchasing • Overcome objections • Close a sale