UrbanPro
true

The Art of Turning Customers into Brand Ambassadors: A One-day Workshop on Crafting Amazing Customer Experiences.

LIVE
Ongoing

Course offered by Sonali Ghosh

0 review
The decision by customers or prospects to explore, buy or walk away almost entirely depends on the experience that they have with your brand. When you manage to delight a customer, you have not only made a sale (though in some cases you don’t make a sale) but you have also created a brand ambassador: a new friend for your brand who in all likelihood will keep coming back and spread the good word about your product/service. By chalking out the entire customer journey through all touch points, your brand’s customer experience can be scientifically designed to deliver delight across the journey. Businesses that are able to skillfully craft the end-to-end customer experience reap rich rewards in terms of repeat business, positive word-of-mouth and high employee morale. Leading brands across the world are increasingly turning towards taking a holistic view of Customer Experience, going beyond just Customer Service.

Topics Covered

This workshop will introduce the principles of Customer Experience Management (CEM or CXM). The workshop will enable participants to take a fresh look at their business from the customers’ point of view, to trace out entire customer journeys (particularly the one for their business) and to come up with recommendations for making the customer journey delightful.

Who should attend

While anybody who wants to deliver a better customer experience would benefit from this workshop, it is ideal for owners and senior management professionals of businesses that depend largely on customers visiting their premises (like retail outlets, showrooms, department stores, dealerships, restaurants & eateries, salons, spas, health clubs, cafés, real estate projects, travel agencies, etc.). The size of the business doesn’t really matter.

Pre-requisites

Working knowledge of English

What you need to bring

Your heart and Soul!"

Key Takeaways

By the end of the workshop, participants should be able take the first steps towards turning customers into their brand ambassadors.

About the Trainer

Avg Rating

0 Reviews

2 Students

5 Courses

Sonali Ghosh

MBA

10 Years of Experience

Mr. Abhijit Gupta is a Customer Experience specialist who has designed customer journey maps for some of the leading brands, and is among the country’s few trainers in this domain. Having spent a large part of his career in advertising agencies like Ogilvy One, JWT, Solutions & FCB Ulka, he has observed and charted numerous brand journeys from close quarters (AXIS Bank, Emirates, Westside Retail, Emerson, Reliance Capital, Tata Motors, Mahindra Automotive. just to name a few). He strongly believes that in today’s age, ‘Experience’ is the brand, and hence focuses his efforts on bringing the practice of Customer Experience Management closer to businesses. He is also a visiting professor at the Mumbai University, demystifying Marketing principles for students of Postgraduate Business Management Programme. In his training sessions, lectures and consulting assignments, Mr. Gupta draws from his rich experience of over two decades spanning sectors like Training, Telecom & Retail, besides Advertising.

Tutor has not setup batch timings yet. Book a Demo to talk to the Tutor.

Different batches available for this Course

No Reviews yet!

Reply to 's review

Enter your reply*

1500/1500

Please enter your reply

Your reply should contain a minimum of 10 characters

Your reply has been successfully submitted.

Certified

The Certified badge indicates that the Tutor has received good amount of positive feedback from Students.

Different batches available for this Course

tickYou have successfully registered

The Art of Turning Customers into Brand Ambassadors: A One-day Workshop on Crafting Amazing Customer Experiences. by Sonali Ghosh

Abhijit Gupta picture
LIVE

Class
starts in

01

Hour

01

Min

01

Sec

Select One

Register Now

Do you want to Register for this Free class?

Yes, Register No, not right now

Tell us a little more about yourself

The Art of Turning Customers into Brand Ambassadors: A One-day Workshop on Crafting Amazing Customer Experiences. by Sonali Ghosh

Abhijit Gupta picture
LIVE

Class
starts in

01

Hour

01

Min

01

Sec

Please enter Student name

Please enter your email address.

Please enter phone number.

Verify Your Mobile Number

Please verify your Mobile Number to book this free class.

Update

Please enter 10 digit phone number.

Please enter your phone number.

Please Enter a valid Mobile Number

This number is already in use.

Resend

Please enter OTP.

Or, give a missed call and get your number verified

080-66-0844-42

This website uses cookies

We use cookies to improve user experience. Choose what cookies you allow us to use. You can read more about our Cookie Policy in our Privacy Policy

Accept All
Decline All

UrbanPro.com is India's largest network of most trusted tutors and institutes. Over 55 lakh students rely on UrbanPro.com, to fulfill their learning requirements across 1,000+ categories. Using UrbanPro.com, parents, and students can compare multiple Tutors and Institutes and choose the one that best suits their requirements. More than 7.5 lakh verified Tutors and Institutes are helping millions of students every day and growing their tutoring business on UrbanPro.com. Whether you are looking for a tutor to learn mathematics, a German language trainer to brush up your German language skills or an institute to upgrade your IT skills, we have got the best selection of Tutors and Training Institutes for you. Read more