IdentityA visionary professional with over 25 years of extensive experience in Airport Operations, Customer Service Management within the airline, travel, and hospitality industries. Proven ability to make proactive decisions, lead change effectively, and demonstrate strong leadership in customer-centric and operational environments. Skilled in strategic change management, evidenced by successful management in dynamic customer-focused and operational settings. With training being an extremely crucial element in grooming the staff of the hospitality and Airline industry, I was privileged enough to play an active role as an in-house trainer, covering all aspects of the industry's professional customer service rendition. It was solely my responsibility to ensure every staff in my team received and attained the required level of proficiency.
Apart from the airline and hospitality industry, my early career allowed me to also be a substitute teacher in schools and private coaching classes.
Although English is not a native language for most Indians, it is the language I have spoken the most since childhood. With me holding a very calm and approachable personality professionally and otherwise, my students/staff have enjoyed my teaching and coaching methods and have displayed the best performances at their respective work arenas and in school life.
