IdentityShannon is a freelance corporate trainer with an experience of 10 years who specialises in behavioural training with special emphasis on driving customer satisfaction and retention, compliant handling and resolution as well as on-the job skill enhancement and also an image consultant specialist in the area of Corporate Grooming and Communication .
lectures at IIPM , MET , DBIT to name a few management colleges in the areas of Marketing , Consumer Behaviour , Industrial Psychology , Services marketing and Brand Management and also lectures at various catering colleges in the area of Hospitality Marketing & Strategic Management for Hoteliers.
Worked in the Ocean logistic sector with Lee & Muirhead, the hospitality sector with Taj & Hyatt, and the aviation industry with Delta Airlines. Academia - RIM & CIMR
Awarded outstanding contribution to the field of Marketing 2012 -IIPM
A panel member - Branding Symposium - Amity Business School
Keynote speaker at the C.A. National conclave Rajkot 2015
