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Customer Service Excellence

LIVE
6 reviews
Ongoing

Course offered by Reinforce Insights Training And Advancement

87 reviews
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Topics Covered

? What is customer service? Who are your customers? ? Meeting expectations ? Setting goals ? Communication skills and telephone techniques ? Dealing with difficult customers and people ? Dealing with challenges assertively ? Dealing with stress ? The first critical element: A customer service focus ? The second critical element: Defined in your organization ? The third critical element: Given life by employees ? The fourth critical element: Be a problem solver ? The fifth critical element: Measure it ? The sixth critical element: Reinforce it

Who should attend

Customer Service executives, Client Service personnel, Team members working in retail front, Call-centre employees, Sales personnel, Sales Manager, Customer Service-Managers, Supervisors and Team leaders, Working from home women, Marketing employees, Retail executives etc

Pre-requisites

No Pre-requisites

What you need to bring

Nothing

Key Takeaways

? Demonstrate a customer service approach ? Understand how people response to your behaviour, identify some coping strategies, and discuss the difficult person they find most trying ? Key problem solving techniques to turn unhappy customers around and display skill and confidence for solving customer problems ? Understand and use telephone techniques and key communication skills including empathy, body language, asking questions, and listening. ? Understand the way to deal with difficult customers, conflicts with customers and stress using key techniques. ? Identify the critical areas that customers have expectations for ? Provide customer service by making selections

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About the Trainer

4.9 Avg Rating

87 Reviews

94 Students

8 Courses

see my profile http://www.thinkvidya.com/mumbai/ashish-patel/1650998

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Reviews (6)

4 out of 5 6 reviews

Reinforce Insights Training And Advancement https://www.urbanpro.com/assets/new-ui/institute-100X100.png Malad West
4.8056
Reinforce Insights Training And Advancement
P

Effective Communication Skills

"Wonderful service. Right guidance. Ashish and team will help you to achieve your required score with ease. Thank you so much for your support. Highly recommended to all. "

Reinforce Insights Training And Advancement
N

Effective Communication Skills

"The flexibility of timing is available for working candidates. Teaching skills are good in order to understand and teach every kind of students and study material everything is also good enough. "

Reinforce Insights Training And Advancement
A

Effective Communication Skills

"Was good experience preparing for my Ielts test at reinforce Insight Institute. Improved my self confidence,and knowledge required for test.Highly professional approach teaching. I am thankful to Sir Ashish Patel help me to achieve required score in my ielts test. "

Reinforce Insights Training And Advancement
I

Effective Communication Skills

"Its the best ielts coaching classes in Mumbai. The trainer Ashish sir has the best training techniques with very useful study materials. "

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Have you attended any class with Minjal?

Tutor has not setup batch timings yet. Book a Demo to talk to the Tutor.

Different batches available for this Course

4 out of 5 6 reviews

Reinforce Insights Training And Advancement https://www.urbanpro.com/assets/new-ui/institute-100X100.png Malad West
4.8056
Reinforce Insights Training And Advancement
P

Effective Communication Skills

"Wonderful service. Right guidance. Ashish and team will help you to achieve your required score with ease. Thank you so much for your support. Highly recommended to all. "

Reinforce Insights Training And Advancement
N

Effective Communication Skills

"The flexibility of timing is available for working candidates. Teaching skills are good in order to understand and teach every kind of students and study material everything is also good enough. "

Reinforce Insights Training And Advancement
A

Effective Communication Skills

"Was good experience preparing for my Ielts test at reinforce Insight Institute. Improved my self confidence,and knowledge required for test.Highly professional approach teaching. I am thankful to Sir Ashish Patel help me to achieve required score in my ielts test. "

Reinforce Insights Training And Advancement
I

Effective Communication Skills

"Its the best ielts coaching classes in Mumbai. The trainer Ashish sir has the best training techniques with very useful study materials. "

Reinforce Insights Training And Advancement
S

Effective Communication Skills

"Has precise knowledge of requisites for the examination and provides good amount of mock tests with good material. "

Reinforce Insights Training And Advancement
J

Effective Communication Skills

"A complete qualitative teaching under the guidance of surely one of the best professional. Appreciating your efforts to the fullest. "

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