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Overview

WORK EXPERIENCE:

Support Analyst in Non Voice Process

Infosys BPO - July 2010 to 2013 august

I deal with Customers of Microsoft.

JOB RESPONSIBILITIES:

? Respond to Customers and Clients through Email and also through chat regarding their User Account
Creations, System Account Creations, Active Directory, Power shell Scripts.
? Provide 1st level customer support for basic operations using documented procedures and available tools
? Resolve customer issues, or escalate when necessary.
? Follow-up on issues and inform customer about the status
? Log issues and all customer contacts into the customer database, translate end-user business needs into
working solutions and provide technical resolutions
? Provide product support to the Customers.
? I probe the customer in order to analyse the root cause of the problem regarding his User Account, Password
extension, Organizational/ Computer move, Display name change, name change, rename of Accounts,
Reactivate/ Recreate User Account Creations, Adding exception in Neosip tools,
? I solve the problem, if the issue is with Accounts Team/ XIT Team/ FIM team/ Server Team/ HR Team/
CSOSUBS/ CSOA/ CSOV Team/ IDMSUBS Team.
? I escalate to the appropriate team if the issue is not resolved is not with us.
? I schedule tickets which are to be processed when the user is offline or away from working hours Customer's
available time such that the Rename of Accounts/ Domain move Intra and Inter Domain move is done.
? I keep the tickets in Client

Languages Spoken

English

Telugu

Address

Boduppal, Hyderabad, India - 500092

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Teaches

Class I-V Tuition

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Board

CBSE, State, ICSE

CBSE Subjects taught

Mathematics, Telugu, Science, English

ICSE Subjects taught

Social Studies, Mathematics, English, Telugu, Science

Taught in School or College

No

State Syllabus Subjects taught

Science, English, Social Science, Mathematics

Summer Camp classes

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Type of camp conducted

Math & Science

Age groups catered to

Above 6, Above 10, Above 13

Nursery-KG Tuition

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Subject

Mathematics

Taught in School or College

No

Reviews

No Reviews yet!

FAQs

1. Which school boards of Class 1-5 do you teach for?

CBSE, State and ICSE

2. Have you ever taught in any School or College?

No

3. Which classes do you teach?

I teach Class I-V Tuition, Class VI-VIII Tuition, Nursery-KG Tuition and Summer Camp Classes.

4. Do you provide a demo class?

Yes, I provide a free demo class.

5. How many years of experience do you have?

I have been teaching for less than a year.

Teaches

Class I-V Tuition

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Board

CBSE, State, ICSE

CBSE Subjects taught

Mathematics, Telugu, Science, English

ICSE Subjects taught

Social Studies, Mathematics, English, Telugu, Science

Taught in School or College

No

State Syllabus Subjects taught

Science, English, Social Science, Mathematics

Summer Camp classes

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Type of camp conducted

Math & Science

Age groups catered to

Above 6, Above 10, Above 13

Nursery-KG Tuition

Class Location

Online (video chat via skype, google hangout etc)

Student's Home

Tutor's Home

Subject

Mathematics

Taught in School or College

No

No Reviews yet!

Mg Arun Kumar describes himself as Tutor. He conducts classes in Class I-V Tuition, Class VI-VIII Tuition and Nursery-KG Tuition. Mg is located in Boduppal, Hyderabad. Mg takes at students Home and Regular Classes- at his Home. HeĀ is well versed in English and Telugu.

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