Our two-day ITIL® Version 3 Foundation course leads you to the certification. Exams are offered on the 2nd day. This is a classroom training program that: • Is designed for IT professionals responsible for implementing IT Service Management improvements using ITIL® and want to obtain the ITIL® Version 3 Foundation Certification. • Enables attendees to understand how an integrated IT Service Management framework, based on ITIL best practices can be adopted within their own organization. • Outlines the processes required to deliver, measure, and improve IT services. • Provide a comprehensive look at the concepts and terminology necessary for a Foundation level understanding of ITIL V3. • Helps prepare students to incorporate ITIL concepts into their work environment.

Topics Covered

• Overview of ITSM in context of an organization • Overview - ITSM, ITIL® and ISO20000 • ITSM Roadmap for organizations • Overview of ITIL® modules • Review of Sample questions • Preparation for the exam

Who should attend

The intended audience for this course is anyone involved in implementing, administering, or managing technology assets or a Service Delivery. Examples of professionals attending this course are • IT Management • IT Support Staff • IT Consultants • Business Managers • Business Process Owners • IT Developers • Service Providers • System Integrators

Pre-requisites

This course has no prerequisites. However students should have working experience with technology or technology management in an organization.

What you need to bring

* Photo-id * One copy recent passport size photograph

Key Takeaways

Understand concepts in Service Management • The importance of Service Management • Definition of Service & Service Management • The need for a service culture • Service Management as a practice