IdentityI am an experienced IT professional with 14 years of experience in IT Service Management and operations.
I have worked with MNCs like GE, Datacom, Fujitsu IT in India as well as abroad.
I recently moved back to India from New Zealand where I was working with Fujitsu IT in Wellington New Zealand as IT Specialist.
I have gained work experience in multiple domains which include ServiceNow.
I have acquired multiple certifications and some of them are :
1. ITIL V3
2. ServiceNow Systems administrator
3. MCSE
4. CompTIA A+
in addition, I have undergone many training to enhance my productivity and soft skills. Some prominent training I attended are
1. Six Sigma Green Belt training and exam
2. LEAN Training
3. Extending the advanced learner in English communication (Wellington School of Studies)
I have won many awards and some of them are :
Fujitsu New Zealand Limited:
Customer Award for outstanding contribution in approach to problem-solving
Award for enhancing and improving operational performance
Big Thank You Award for excellent management of call from a VIP customer
Service Award for completing 5 years in Fujitsu
Datacom New Zealand Limited
Received Certificate of Customer Service Excellence from Datacom
I have also mentored and trained many new employees in latest technologies and provided soft skill and behavior training.
With my 14 years of IT experience working directly with international clients on the client side, I am confident of guiding new students.
