Vani M.

Certified Service Now system administrator.
Good hands on experience on ServiceNow (ITSM & ITOM) and Atlassian Jira tools.
Undergone trainings on Linux, Perl Scripting, MySQL, HTML, CSS, Splunk and Edge tools.
Good Experience on ServiceNow administration and customizing modules which include Service Now forms, Homepages, User administration, Dashboards, SLAâ??s, Update sets, Emails, Service Catalog, Service Portal.
Experience in implementing ServiceNow Incident Management, Change Management, Problem Management, Asset Management and CMDB.
Customizing applications with Business Rules, UI Policies, UI actions, Data Policies, Client Scripts and Script includes.
Experience in creating Import sets, Data Sources, Transform maps and Transform map scripts.
Good at integrating ServiceNow with Netcool products, data bases and other tools like Resolve, Edge, Big Panda, Atlassian Jira.
Good at creating Web Services, using Rest API, Email Notifications using inbound actions.
Good at ServiceNow Discovery, installing Mid Servers, Scheduling Discovery and Service Mapping.
Good Knowledge on configuring ServiceNow widgets using HTML, CSS and Angular JS, customizing the Look and feel of the Service portal.
Good Knowledge on Service Portfolio Management, Performance Analytics.
Good at configuring themes in ServiceNow.
Created several Business Rules, Client Scripts, Transform map scripts, UI Policies, Data Policies and UI Actions using JavaScript.
Extensively worked with Geneva, Helsinki, Istanbul, Jakarta, Kingston releases of ServiceNow with strong emphasis on supporting the ITSM application, understanding customer requirement and implementing solutions using the knowledge in ITSM tool and ITIL processes.
Having good knowledge on customizing Jira Service Desk and Atlassian Jira Confluence.
An active Team member with Good Communication skills and Problem solving skills.