Raviteja

Having eight years of work experience in IT industry, vast experience in it service management tools and extensive knowledge an understanding of IT infrastructure landscape.

. Experience in ServiceNow implementation.
. Configuring and enhancements of core module like IM, PM, CM, SLM and KM.
. Experience on UI actions UI policies, business rules, client script, the script includes and access control list.
. Working experience in custom application development.
. Integration of ServiceNow with third party tools using Web Services, API and Email.
. Integration of Reddy with ServiceNow using MID server.
. Customise email notifications, email template and triggering the email with events.
. Work done designing reports.
. Ensure smooth deployment of configuration and customisation to other environment via update sets.
. Creation of new service request reports tests Prassana functionality.
. Conducting code Walkthrough and reviewing internal and external Quality Assurance in application debugging the defects, identifying and fixing them.